After comparing prices w/several different storage places, Metro Self Storage was the best option. I’m glad I went w/them. Mark is amazing, he’s so helpful... Read More

After comparing prices w/several different storage places, Metro Self Storage was the best option. I’m glad I went w/them. Mark is amazing, he’s so helpful!

I'm thrilled to share my fantastic experience with Metro Self Storage in Des Plaines! From the moment I walked in, Mark and Daniel, who manage the property, pro... Read More

I'm thrilled to share my fantastic experience with Metro Self Storage in Des Plaines! From the moment I walked in, Mark and Daniel, who manage the property, professionalism and attention to detail stood out. They were incredibly helpful in finding the perfect storage unit for my needs, and the facility itself was impeccably clean and well-maintained. What truly sets Metro apart is their commitment to safety and security. The facility is equipped with state-of-the-art security measures, including surveillance cameras, secure access systems, and well-lit areas. I felt confident that my belongings were in safe hands. Another aspect that impressed me was the exceptional customer service. Anytime I had a question or needed assistance, they were readily available and went above and beyond to ensure my experience was seamless. Overall, I couldn't be happier. Their dedication to cleanliness, security, and outstanding customer service truly sets them apart. I highly recommend their services to anyone in need of a reliable and top-notch storage solutions!

They are extremely friendly and helpful at this storage facility. It is easy to come and go, and carts are always available to move multiple items or larger it... Read More

They are extremely friendly and helpful at this storage facility. It is easy to come and go, and carts are always available to move multiple items or larger items. Came for the storage needs and stayed for the friendly service.

I had my unit there for over a year. Place is very clean, well lit, and well managed. Never had any problems. Always felt safe walking in and out. 10/10!

Mark, mgr., the gentleman in the office, made the entire process from start to finish a pleasant experience. His pleasant personality and knowledge in this bus... Read More

Mark, mgr., the gentleman in the office, made the entire process from start to finish a pleasant experience. His pleasant personality and knowledge in this business supercedes anyone I've dealt with previously elsewhere. He's a 5 gold star guy who is the best at customer service. Thank you Mark !

Only have been there since 07/17 But staff and Mgr I met today on 07/19 was Super efficient, helpful, and kind. So far so good . Love convenience and Staff ????... Read More

Only have been there since 07/17 But staff and Mgr I met today on 07/19 was Super efficient, helpful, and kind. So far so good . Love convenience and Staff ???? If I had any suggestions it would be a normal size garbage can on property to toss water bottles, cans, soft drinks etc I realize some people would take advantage of a dumpster But a small garbage can for discard would be Nice ????

I needed to store some household items so, following the advice of a good friend, I visited the Metro Self Storage facility in Des Plaines. Mark, the gentleman ... Read More

I needed to store some household items so, following the advice of a good friend, I visited the Metro Self Storage facility in Des Plaines. Mark, the gentleman who manages this facility, was extremely helpful and quite professional. He provided a tour of the facility; detailed the features and benefits of Metro’s property, parking and available storage units. Once I decided on a unit, Mark thoroughly explained the rental policies and pricing and demonstrated how to access the building from the door nearest my storage unit. I couldn’t be more pleased with my decision to rent from Metro Self Storage in Des Plaines.

Mark was wonderful with the entire moving process. He showed me all the possible storage units and gave me recommendations based on how many items I would be st... Read More

Mark was wonderful with the entire moving process. He showed me all the possible storage units and gave me recommendations based on how many items I would be storing. He also gave my fiancé a referral discount. He was very patient with us despite multiple phone calls, thanks Mark! Most importantly, he helped facilitate drop off of my storage items when I wasn’t present and oversaw the delivery of those items. Moving, in general, is stressful; but Mark was a total professional and made this part of the process as stress-free as possible!

I needed two large storage units to store my elderly Mothers belongings after a cross country move. On very short notice, manager Mark provided excellent and fr... Read More

I needed two large storage units to store my elderly Mothers belongings after a cross country move. On very short notice, manager Mark provided excellent and friendly customer service and was able to help me out. Mark is a kind and caring professional who goes above and beyond to assist with your storage needs!

Wonderful experience! Mark was very helpful and made our experience very easy. He even played a custom translated message for my dad in Polish! Highly recommen... Read More

Wonderful experience! Mark was very helpful and made our experience very easy. He even played a custom translated message for my dad in Polish! Highly recommend this place for amazing customer service.

I had a very positive experience dealing with Marc. Very exceptional customer service. I had a client who was frantic about getting a storage locker to put her ... Read More

I had a very positive experience dealing with Marc. Very exceptional customer service. I had a client who was frantic about getting a storage locker to put her belongings in while her condo was under remodel. Marc took it upon himself to make sure she was provided enough storage for her belongings, reassuring her that her stuff would be safe and worked with me, her contractor to get her all set up for the movers to bring her stuff. He was very accommodating especially when we were in a hurry to get this all set up. The move in and move out was made easy and very appreciative. Marc was always available to answer any and all questions. I would highly recommend the DesPlaines metro storage. Working with Marc was a pleasure.

The team at metro ( Mark & Vince )has made life easier just by making accommodations to help me with my crazy work schedule. From customer service to just being... Read More

The team at metro ( Mark & Vince )has made life easier just by making accommodations to help me with my crazy work schedule. From customer service to just being super chilled and understanding. My overall experience has been great. Safe and secure location to store my vehicles without any worries. I really appreciate you both for making this a great experience.

Everyone was very helpful. Felt like the car was secure. The staff even called when the car cover blew off a few times. Would definitely rent a space there ag... Read More

Everyone was very helpful. Felt like the car was secure. The staff even called when the car cover blew off a few times. Would definitely rent a space there again. Joe was especially helpful with all the questions I had.

Vincent is the best. He is professional, knowledgeable and courteous. He goes beyond as well. He cut his lunch short to help me. He even helped me fix an issue ... Read More

Vincent is the best. He is professional, knowledgeable and courteous. He goes beyond as well. He cut his lunch short to help me. He even helped me fix an issue with my paperwork. After an exceedingly frustrating day his assistance was outstanding. The facility itself is nice. Located closer to everything than one would expect. The layout seems efficient. I have no complaints.

GREAT & EXCELLENT CUSTOMER SERVICE BY VINCENT, from the very first call, it was a rewarding experience and deserve 10 ??’s. Vincent was professional and pleas... Read More

GREAT & EXCELLENT CUSTOMER SERVICE BY VINCENT, from the very first call, it was a rewarding experience and deserve 10 ??’s. Vincent was professional and pleasant, and explained every detail for my understanding, by setting me up with the right size storage unit for my goods, down to the paperwork. Thank you again Vincent for your kindness Sincerely, Ms. L Jones Louisiana

Signed up for a unit today and Mark made the whole process smooth and easy. Once we picked the unit that works for our needs and signed the necessary paperwork,... Read More

Signed up for a unit today and Mark made the whole process smooth and easy. Once we picked the unit that works for our needs and signed the necessary paperwork, we were done in no time.

I have been a metro storage customer for a few years, Mark at the Busse Hwy location in Des Plaines did provide great customer service, a very nice and friendly... Read More

I have been a metro storage customer for a few years, Mark at the Busse Hwy location in Des Plaines did provide great customer service, a very nice and friendly personal. Thank you very much for your service.

Joe at Metro Storage was very friendly and welcoming. He helped me pick out a storage unit and got the paperwork painlessly. Would highly recommend.

I’ve rented here for four years and just moved out. Mark was extremely helpful and went above and beyond to aid me in my move out process. It was smooth and e... Read More

I’ve rented here for four years and just moved out. Mark was extremely helpful and went above and beyond to aid me in my move out process. It was smooth and easy. Really happy to have trusted Metro-Self Storage with my stuff.

Mark was very helpful in helping me find the perfect size storage unit for my needs. Great customer service and clean environment. I Definitely recommend Metro ... Read More

Mark was very helpful in helping me find the perfect size storage unit for my needs. Great customer service and clean environment. I Definitely recommend Metro Self Storage to anyone looking to save a buck!

Eliza was great. She understood my needs and helped me in every way. This made storage a minor detail in the many things I had to do at that time. Many thank... Read More

Eliza was great. She understood my needs and helped me in every way. This made storage a minor detail in the many things I had to do at that time. Many thanks

Fabulous service and staff for my travel trailer storage. Convenient and safe. HIGHLY recommend!

What an amazing experience in the form of Eliza who manages this storage place. She is very thorough, helpful, and highly detailed. She cares about her customer... Read More

What an amazing experience in the form of Eliza who manages this storage place. She is very thorough, helpful, and highly detailed. She cares about her customers and treats them like a family member. She is a great asset to Metro. You know you are in good hands when you are taken care of by Eliza.

I was renting out a unit for close to a year and never had any problems with Metro Self Storage. Great customer service from the moment we walked in to inquire ... Read More

I was renting out a unit for close to a year and never had any problems with Metro Self Storage. Great customer service from the moment we walked in to inquire the unit. All employees I have came across are attentive to questions and very friendly. Would definitely recommend this place!

Great storage site and great customer service! Elisa is great! Very accessible and clean! Had no issues at all with our storage time here!

love the property and location, in and out plenty of carts available. Eliza always delightful to talk too always available to answer questions. Thank you for al... Read More

love the property and location, in and out plenty of carts available. Eliza always delightful to talk too always available to answer questions. Thank you for all your help.

Absolutely amazing service! Vincent was very informative and extremely personable. He was very respectful, told us every detail, laughed with us, he was very gr... Read More

Absolutely amazing service! Vincent was very informative and extremely personable. He was very respectful, told us every detail, laughed with us, he was very great to work with. He also showed us where the unit was and helped us navigate to it from our car. He was amazing. We are very satisfied with the prices and the service.

I loved Metro Storage in Des Plaines. The price was so much better than any other storage units I looked at. Eliza, the manager was helpful and efficient. She c... Read More

I loved Metro Storage in Des Plaines. The price was so much better than any other storage units I looked at. Eliza, the manager was helpful and efficient. She consistently provided the help I needed as I moved from 2 storage units to 1 and then finally was able to move my belongings out permanently. The facility was always clean, tidy, and easy to access. I highly recommend storing your things at Metro Storage in Des Plaines! ,

Eliza Is absolutely the best Helped me every step of the way I would recommend going here And will be using this location in the future A great help for busines... Read More

Eliza Is absolutely the best Helped me every step of the way I would recommend going here And will be using this location in the future A great help for businesses Very friendly lots of information Prices very reasonable thank you highly recommended

Eliza, the manager, was exceedingly professional, yet friendly, and patient with my many questions. I really appreciate her assistance through every step of the... Read More

Eliza, the manager, was exceedingly professional, yet friendly, and patient with my many questions. I really appreciate her assistance through every step of the process as this was my first experience with off-site storage. There was another agent when I went in to purchase a key and do the paperwork whose name I don’t remember. He was also very helpful. Thank you!

Metro in Des Plaines is great! The prices are competitive and right now have a great deal. Vincent did a great job explaining everything and showing my very roo... Read More

Metro in Des Plaines is great! The prices are competitive and right now have a great deal. Vincent did a great job explaining everything and showing my very roomy unit. Very friendly! Sign up was very efficient and easy. Location is convenient and very clean. Can't wait to load up my unit!

Thank you so much Eliza you are the best Very helpful person she just made everything easy Thanks again and I really appreciate you Eliza.

Really nice and clean facility. I spoke with a polite man named Vincent who called me and stayed an hour later for me past the closing time ! I was rushing to g... Read More

Really nice and clean facility. I spoke with a polite man named Vincent who called me and stayed an hour later for me past the closing time ! I was rushing to get over there and he stayed later which I really appreciate. He took his time and showed me the unit and went over everything with me with no rush at all. I feel safe with storing my belongings at Metro Self Storage and the security is on top of things here unlike other storage facilities.

Eliza was so helpful and sweet! Worked with us to make the best choice for our storage needs. Highly recommend this place for it’s amazing staff and security.

Very easy check in. Excellent customer service. Clean facilities. Easy access.

Great storage facility! Rates are very reasonable when compared to the competition.

Very nice and professional , staff Agent."she was so helpful, patient and kind."I have a.wonderful costumer service experienced..Thank you so much for your help... Read More

Very nice and professional , staff Agent."she was so helpful, patient and kind."I have a.wonderful costumer service experienced..Thank you so much for your help?

Just got a storage unit and space here, the Manager Eliza exceeded my expectations, even came back to help me with the gate code after store hours. Although pri... Read More

Just got a storage unit and space here, the Manager Eliza exceeded my expectations, even came back to help me with the gate code after store hours. Although prices are average, the facility is clean, and so are the grounds. Overall a nice place to store your stuff if needed.

Thank you Vincent for setting me up with metro. Very nice customer service, professional, had a few good laughs. Not really sure how people are rating this pl... Read More

Thank you Vincent for setting me up with metro. Very nice customer service, professional, had a few good laughs. Not really sure how people are rating this place low with service if you probably only going to see an employee once for sign up. lol it's just a storage place.