We used this storage unit for 3 months in between moves. They were extremely friendly and helpful from the beginning. The moving in and moving out process was s... Read More

We used this storage unit for 3 months in between moves. They were extremely friendly and helpful from the beginning. The moving in and moving out process was so easy. Would definitely recommend!

Great customer service, explained well and had no issues. The only reason I’m knocking a star off is because getting into the climate controlled part with a c... Read More

Great customer service, explained well and had no issues. The only reason I’m knocking a star off is because getting into the climate controlled part with a cart was annoying with the giant hump in front of it.

Storage was great and reasonably priced for the timeframe. Customer service was over the top with Tom went above and beyond to fulfill all needs and explain any... Read More

Storage was great and reasonably priced for the timeframe. Customer service was over the top with Tom went above and beyond to fulfill all needs and explain any questions we had would highly recommend for all of your storage needs!

Keith was courteous and friendly and answered all my questions. This was my first experience renting a storage unit, and he made sure the whole thing went smoot... Read More

Keith was courteous and friendly and answered all my questions. This was my first experience renting a storage unit, and he made sure the whole thing went smoothly from beginning to end. The unit itself was very clean and the entire property seemed to be very well maintained. I feel confident that my belongings will be safely stored there.

Amazing service! Joe was very helpful! It was pouring rain when I went to rent a unit. He walked through the rain twice to show me two separate units. He wa... Read More

Amazing service! Joe was very helpful! It was pouring rain when I went to rent a unit. He walked through the rain twice to show me two separate units. He was very professional and knowledgeable. Thank you!

I was at at the Graylsake Metro Storage Facility today and had the most EXCEPTIONAL customer service from employee Chris. He was so patient, while he was unfort... Read More

I was at at the Graylsake Metro Storage Facility today and had the most EXCEPTIONAL customer service from employee Chris. He was so patient, while he was unfortunately managing two stores at one time and still took the time to answer all of my questions, help my husband secure our service. I have never encountered a lease with so much knowledge and understanding of the business of Metro services.

Love it here the staff is friendly and professional. Just met Joe today and he was quick and efficient on taking my payment

I was in a mad rush to drop off my last load at storage prior to my kiddo getting off of the bus, so of course it became the perfect time for my door latch to g... Read More

I was in a mad rush to drop off my last load at storage prior to my kiddo getting off of the bus, so of course it became the perfect time for my door latch to get stuck! I stop in the office and explain the issue to Joe, who jumped up to take a look right away but I knew I wouldn’t make it back on time. I completed a 2 second form authorizing use of my lock/key and headed to the bus stop. Just as I see my son jumping off the bus I get a call from Joe “ALL GOOD!” Thank you all for your excellent customer service!!!

Chris called me right after I reserved a unit online. He provided me with additional information, which was very helpful. U appreciate that he took the time to ... Read More

Chris called me right after I reserved a unit online. He provided me with additional information, which was very helpful. U appreciate that he took the time to make my 1st visit go smoothly.

Jennifer and Chris have always been courteous, respectful and very helpful and honest. I have enjoyed working with them both and Highly Recommend Metro Self St... Read More

Jennifer and Chris have always been courteous, respectful and very helpful and honest. I have enjoyed working with them both and Highly Recommend Metro Self Storage based on their performance!! I would definitely refer them to anyone and would rent their units again!!!

Chris was very polite and Courteous. Store was clean. Showed me unit before hand to make sure this is what I was interested in. I know my items will be safe her... Read More

Chris was very polite and Courteous. Store was clean. Showed me unit before hand to make sure this is what I was interested in. I know my items will be safe here. Thanks Metro Storage for making this a great choice.

Wonderful staff always helpful. Jenny has always been terrific. Now I had interaction with Joe who was most helpful. Good people !

As a volunteer for the local SVdP in Grayslake, the folks at Metro were very helpful and courteous with a recent renewal I was involved with in Grayslake. Thank... Read More

As a volunteer for the local SVdP in Grayslake, the folks at Metro were very helpful and courteous with a recent renewal I was involved with in Grayslake. Thanks again for your time and working with us on the rental units. Jack

I recently moved states and had some questions, they were all super helpful about the answers, and renting online was CRAZY easy! The email they sent once I had... Read More

I recently moved states and had some questions, they were all super helpful about the answers, and renting online was CRAZY easy! The email they sent once I had rented had a ton of information about what to expect, office hours, how renting works, it was super informative. All of the employees were super helpful and kind, I’d definitely recommend.

Jenny was great working with me to schedule and reschedule my start date as my closing date on selling my house was up in the air. Then i was worried about fitt... Read More

Jenny was great working with me to schedule and reschedule my start date as my closing date on selling my house was up in the air. Then i was worried about fitting all my stuff in a 10x 20 the day of moving so she was ready to give me another unit just in case. Again i think Jenny is very customer focused and I can’t say enough good things about her and the Grayslake location.

Jenny was great at Grayskake metro storage. Helped me with what I needed in a friendly, professional and thorough way. Thank you Jenny.

I had my storage for 10 years. Very good service. Áreas always clean specially during winter. Friendly people. Special thank you to Chris, Joe and Jennifer.

I have been a customer here for 3 years, including while we lived in a different state. The service here has been remarkable. I have always felt confident tha... Read More

I have been a customer here for 3 years, including while we lived in a different state. The service here has been remarkable. I have always felt confident that my belongings are secure but when I had a relative check my belongings after some severe storms and area flooding, I was so happy to hear that my items were still bone dry, no mildew, no bad smells, same as the day I put them in there. Amazing for a reasonably priced, outside storage unit!! Recently I had the pleasure of working with Joe, one of the agents, he is a shining example of the excellent service I have received here. He was patient, knowledgeable and professional as he helped me to make some changes on my account. I could not be more appreciative for all of his help and all of the fantastic service I have received from this location.

I was very impressed with the service I received at Metro self storage in Grayslake, Il by Joe. He was very knowledgeable and showed me to the unit I would be r... Read More

I was very impressed with the service I received at Metro self storage in Grayslake, Il by Joe. He was very knowledgeable and showed me to the unit I would be renting. He answered all my questions and I will definitely rent from Metro! Excellent customer service!! 10 stars!

While I wasn't able to find the storage room I needed from Metro, I have to say that Metro Storage made a very good impression on me. The gentleman (Joe) called... Read More

While I wasn't able to find the storage room I needed from Metro, I have to say that Metro Storage made a very good impression on me. The gentleman (Joe) called me to follow up after an initial inquiry I made earlier. There was no hard sell or uncomfortable pushiness. Just a genuine effort to get the job done right. He spent time w/ me explaining everything about the different locations. I wound up going in to see them because he was willing to take the time to make sure I understood everything. Joe was so polite & professional. I will remember this experience & make sure that if I ever find a need for storage again in the future I will start my search @ Metro.

Chris was very helpful in selecting the proper storage unit I needed… made the process nice and easy, facility is clean and very good access.. thanks Chris

Chris was very helpful in selecting the proper storage unit I needed… made the process nice and easy, facility is clean and very good access.. thanks Chris

I stopped in upgrade my storage and was assisted by Chris, he was very helpful, knowledgeable and efficient. He made the transition very easy and quick. He went... Read More

I stopped in upgrade my storage and was assisted by Chris, he was very helpful, knowledgeable and efficient. He made the transition very easy and quick. He went over all the required information and made sure all my questions were answered. He was wonderful to deal with, great service and rates, highly recommend this storage facility.

Metro is a great place to store your belongings, when you have run out of space. Trustworthy, convenient and Joe was pretty helpful at the Grayslake location. ... Read More

Metro is a great place to store your belongings, when you have run out of space. Trustworthy, convenient and Joe was pretty helpful at the Grayslake location. My wife and I have used them many times from storing an extra car or Christmas decorations and winter clothing. Will be using them again and again for our storage needs. Great customer service also ?

Easy in/easy out and great location. Prices were fair and units are in good shape. Joe took care of us like we were family.

My wife and I had a 10x10 unit here last year, and the only reason we moved out was because we didn't need the space anymore. Very clean facility, very friendly... Read More

My wife and I had a 10x10 unit here last year, and the only reason we moved out was because we didn't need the space anymore. Very clean facility, very friendly staff. While everyone has been helpful, we normally deal with Chris... he will work with you to get you exactly what you need. Anyway, we are back now... 2022. In need of another storage unit and this is the first place we even thought to try. Our experience with Chris and his staff was so pleasant we didn't want to bother with going anywhere else. It's an exceptionally clean facility, easy access in and out... and the staff will work with you on your needs.

My wife and I had a 10x10 unit here last year, and the only reason we moved out was because we didn't need the space anymore. Very clean facility, very friendly... Read More

My wife and I had a 10x10 unit here last year, and the only reason we moved out was because we didn't need the space anymore. Very clean facility, very friendly staff. While everyone has been helpful, we normally deal with Chris... he will work with you to get you exactly what you need. Anyway, we are back now... 2022. In need of another storage unit and this is the first place we even thought to try. Our experience with Chris and his staff was so pleasant we didn't want to bother with going anywhere else. It's an exceptionally clean facility, easy access in and out... and the staff will work with you on your needs.

Chris was extremely helpful getting thru a last minute outside parking spot reservation. He was courteous and understanding of the need. Was able to get us in a... Read More

Chris was extremely helpful getting thru a last minute outside parking spot reservation. He was courteous and understanding of the need. Was able to get us in an accessible spot that allowed for our trailer but also to be accessed with a full size truck. Highly recommend working with him and this facility in the future.

I would greatly recommend the Metro Storage in Grayslake. Easy to use online portal allowed me to pick the best sized storage unit and reserve within minutes. I... Read More

I would greatly recommend the Metro Storage in Grayslake. Easy to use online portal allowed me to pick the best sized storage unit and reserve within minutes. I then received a welcome call from the manager Chris and was able to access my unit right away. I also had a great experience with Lashonda when calling into the customer care line.

I would grealy recommend the Metro Storage in Grayslake. Easy to use online portal allowed me to pick the best sized storage unit and reserve within minutes. I ... Read More

I would grealy recommend the Metro Storage in Grayslake. Easy to use online portal allowed me to pick the best sized storage unit and reserve within minutes. I then received a welcome call from the manager Chris and was able to access my unit right away. I also had a great experience with Lashonda when calling into the customer care line.

Chris was awesome. Arrived near closing time. Instead of closing the store he took us in and showed us around. This is what you call a hard working employee. If... Read More

Chris was awesome. Arrived near closing time. Instead of closing the store he took us in and showed us around. This is what you call a hard working employee. If you want to rent at metro, look for Chris.

I have been with this storage facility for over three years and have nothing but positive things to say. Jen has always helped me out and communicated with me p... Read More

I have been with this storage facility for over three years and have nothing but positive things to say. Jen has always helped me out and communicated with me perfectly. Recently, a worker filling in for her, Joe, helped me out in her place. Best of customer service. I wouldn't go anywhere else for my storage needs!

It was super easy to rent the space online and go right over! Chris was very friendly and helpful with making sure I was all set. Definitely recommend!

We kept things in storage at the Grayslake location of Metro Self Storage for seven years. Our unit was indoors, well protected, well lit, easy to access, very ... Read More

We kept things in storage at the Grayslake location of Metro Self Storage for seven years. Our unit was indoors, well protected, well lit, easy to access, very clean and the service if needed was great. Very happy with everything about this location and only have good things to recommend to future users.

Good people. Always helpful in getting the best deal possible.

Rose was incredibly friendly and helpful. I was looking for a locker to keep my motorcycle in that I could walk to from my apartment. She answered every questio... Read More

Rose was incredibly friendly and helpful. I was looking for a locker to keep my motorcycle in that I could walk to from my apartment. She answered every question I had about this and helped me find the smallest locker I could conveniently get my bike into, and helped me get the cheapest deal possible on that particular locker. She made the whole process very quick and painless. Very great service here I highly recommend!

Ok

Good service

We've now rented 3 times with Metro in Grayslake and it is a great experience. I recently switched units, the nice woman at the front found a unit close to the ... Read More

We've now rented 3 times with Metro in Grayslake and it is a great experience. I recently switched units, the nice woman at the front found a unit close to the existing one for me and even brought a cart out for me. Great service, nice clean facility, we will continue to use Metro every time. Thank you!

Great place, and the staff took their time to explain everything to us.

Worked with Chris and Jen. They were extremely helpful and made the process very simple. Customer service was excellent and unit was clean and dry. I was in and... Read More

Worked with Chris and Jen. They were extremely helpful and made the process very simple. Customer service was excellent and unit was clean and dry. I was in and out within 15 minutes. Would definitely recommend.