Very CLEAN. GREAT STAFF.. GOOD LOCATION... AFFORDABLE... I GIVE THEM A 5 !
May 01, 2021
When my father retired 10 years ago, he decided to put his stuff in storage and move to a foreign country. He figured he’d be back sooner than later, so he li...
When my father retired 10 years ago, he decided to put his stuff in storage and move to a foreign country. He figured he’d be back sooner than later, so he literally left everything he owned in a 10x30 storage unit and departed on his big adventure with nothing more than his camera and a suitcase of clothes and necessities. Nine years later, his stuff is still there, but he has since passed. Having worked in the storage industry before, I was dreading the legal hoops that I knew we were going to have to jump through, to gain access to his items. To make matters more difficult, I live several states away, and had only two days available in my schedule where I could make the 7 hour trip (each way), have the lock cut on his unit, go through everything, pack it all up, and get it back to my home. So, I called the store and had to leave a voicemail. Great. I knew I’d be lucky to get a call back within 24 hours and I would already be there by then. Minutes later, my phone rang, and it was the General Manager, Jim, returning my call. I explained my situation and advised him that I would be there the following morning. He gave me an email address to send the proper, required, legal documentation to and assured me that he would get this submitted for approval immediately, and would even follow up with a phone call to his Manager to ensure the process had begun on their end. He called me several times to update me, and ask for additional information, and sure enough, I had my approval and was on my way to Tennessee within hours. When I arrived he was in the office ready to cut the lock for me and then open the unit for me. Other than a few cobwebs, My father’s stuff was exactly in the same state as he had left it nine years prior. I couldn’t believe it. At this point, Jim asked me if I would like a couple of extra boxes that he had just emptied in the process of restocking his office supplies. Absolutely! We returned to the office (which was well stocked with supplies, and was even nice and warm on this cold rainy day). I bought a lock and packing tape, and then he offered to carry the boxes to my car for me. He made sure to mention that there was a restroom on-site for customer use, and showed us where it was located (the restroom was spotless and smelled clean. Thank you!) I truly can’t tell you how much I appreciated how friendly, professional and calm he was the entire time. I wasn’t exactly in a great space (mentally or emotionally) after a long, stressful drive, I wasn’t coping very well with the dread of the task in front of me, now that I had finally arrived (anyone who has been thru this, I’m sure you can relate). When I tell you that he not only took care of me as his customer, by doing his job, he went well above the call of duty by treating me with such kindness and grace. He was cool and collected. Efficient. He never once seemed to take it personally that I was so obviously stressed. He was amazing. I can’t put into words just how grateful I am for all that he did to assist me with my situation, and for turning my foul mood into a great mood. I can honestly say that if I owned a business I would want him to run it. I’m completely sold on him and officially a fan. So much so, that I am writing this book of a compliment at 348 AM. I’m exhausted. I have to work in 4 hours. The last thing I want to do is stay awake another moment, but I am compelled to acknowledge such amazing customer service and support by this man. Thank you Jim. You were a lifesaver!
Feb 14, 2021
Friendly staff with fair prices!
Feb 09, 2021
Reba was extremely nice and helpful. I had a reservation but wasn't sure if that size would work. She showed me 2 other sizes and even though she had other cust...
Reba was extremely nice and helpful. I had a reservation but wasn't sure if that size would work. She showed me 2 other sizes and even though she had other customers waiting outside, she didn't seem to mind taking her time to make sure I found what I needed. The guy outside was being rude but she kept apologizing and told him she would be with him as soon as she could. I will definitely be referring my daughter and anyone else who asks my opinion.
Jan 17, 2021
The man that was working there at the time was extremely helpful and really nice man ! I highly recommend this place !
Jan 06, 2021