Great experience! Rented 2 units and the term "Climate controlled" is exactly what they were. All boxes were in perfect shape, no dampness like I found in anoth... Read More

Great experience! Rented 2 units and the term "Climate controlled" is exactly what they were. All boxes were in perfect shape, no dampness like I found in another unit I rented.

Great Storage place! Found it by accident when it was new 3 1/2 years ago. Originally had a reservation at another Storage facility and cancelled it as soon as ... Read More

Great Storage place! Found it by accident when it was new 3 1/2 years ago. Originally had a reservation at another Storage facility and cancelled it as soon as I walked into Metro. Happy to say the staff and facility are as lovely as when they first opened. The faculty is always clean and well maintained and the staff is helpful and goes the extra mile to help clients. By far one of the best storage facilities I have ever worked with! Highly recommend!!!

Metro helped a Vet in need by donating boxes and tape to help this homeless veteran move to a safe place. Donation made to the American Legion post helping thi... Read More

Metro helped a Vet in need by donating boxes and tape to help this homeless veteran move to a safe place. Donation made to the American Legion post helping this vet. Metro supports our veterans and their staff is great.

Not only do I feel safe whenever I go into my unit, it's always a pleasant experience when I go make my payment even the few times I've been late. Karen is wond... Read More

Not only do I feel safe whenever I go into my unit, it's always a pleasant experience when I go make my payment even the few times I've been late. Karen is wonderful & always friendly. I recently had a transaction with Joe who was also awesome! Thank you MSS for keeping me & my valuables safe!

Joe and Karen at Metro Self Storage in Mundelein have been the BEST to work with!! I know my belongings are in good hands with them. The location is easily acce... Read More

Joe and Karen at Metro Self Storage in Mundelein have been the BEST to work with!! I know my belongings are in good hands with them. The location is easily accessible and always clean. When I needed assistance to pay my bill from out of state, they provided me with prompt support. Highly Recommend!!

I’ve been renting a storage unit in Mundelein since they’ve opened and I can’t say enough great things about this facility and it’s management team. The... Read More

I’ve been renting a storage unit in Mundelein since they’ve opened and I can’t say enough great things about this facility and it’s management team. The entire facility is exceptionally clean and Karen is an outstanding property manager.

Joe called about a problem with my billing. He was very professional and courteous and took care of my issue in a matter of minutes. Thanks Joe!

Place was clean and well li. Office personnel were helpful.

I live out of state,forgot my keys needed to get into my storage unit in Mundelein Illinois … I called and talked with Nancy who informed me that there was a ... Read More

I live out of state,forgot my keys needed to get into my storage unit in Mundelein Illinois … I called and talked with Nancy who informed me that there was a $15.00 charge,no problem accept she had to try and get KEITH the maintenance person to come to change the lock… I forgot to say this was on very short notice but she found Keith and he went out of his way to save the day for which I am grateful … thank you to both Nancy and Keith for all that you did to help me because of my forgetfulness!…

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhe... Read More

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhere since 2003.It does get colder in the evening hours, but I just dress accordingly, I do hate the automatic shut off on the lights,especially if you are in the back of the larger units when all the lights go off at once, but this is usual in most places and I now keep a portable 2000 lumen battery powered light for when it gets too dark. I currently rent a large unit and my roommate does the same and have for years now. The staff , especially Kare, have always been helpful and when I locked up and left without putting something in, the were kind enough to call me. If you are looking for a storage facility, Metro on Butterfield is the place to go. If you can find one left to rent, snatch it up, they go fast. I would recommend them to anyone and trust me, I am the consumer from hell when I receive poor service or accommodations Thank you for your time Grace Butkus, unit 2083.

I have rented a unit here for five years because I really love it. The facility is well-maintained and its management team is excellent in service. I should men... Read More

I have rented a unit here for five years because I really love it. The facility is well-maintained and its management team is excellent in service. I should mention that Karen, the site manager, is so outstanding on her job. Not only does she serve her job with passion, she does care her tenants in an incomparable way. Great facility to rent.

My storage unit was like the inside of the cleanest, most comfortable HOME. Pop music plays, there's never a crumb of dirt anywhere, & you park inside near your... Read More

My storage unit was like the inside of the cleanest, most comfortable HOME. Pop music plays, there's never a crumb of dirt anywhere, & you park inside near your stuff. Convenient washroom by the units, & temperature just right in both extreme weather temps. Usually friendly knowledgeable staff. Prices are rather high (to me), but 'ya get what ya pay for'! No better storage facility!

Nancy and Karen are always friendly and helpful when I have questions or need help with a change in locker size. We have had stuff in storage here for many yea... Read More

Nancy and Karen are always friendly and helpful when I have questions or need help with a change in locker size. We have had stuff in storage here for many years and will continue to use this facility in the future. They have been quick and helpful with our kids stuff too, with relocations, and short term contracts. They do a great job!

Rented for a year. Extremely clean and very accessible. Staff very accommodating. Great place to store!

The facilities are clean and well thought out. Access is great. And the staff...Karen...is awesome.

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhe... Read More

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhere since 2003.It does get colder in the evening hours, but I just dress accordingly, I do hate the automatic shut off on the lights,especially if you are in the back of the larger units when all the lights go off at once, but this is usual in most places and I now keep a portable 2000 lumen battery powered light for when it gets too dark. I currently rent a large unit and my roommate does the same and have for years now. The staff , especially Kare, have always been helpful and when I locked up and left without putting something in, the were kind enough to call me. If you are looking for a storage facility, Metro on Butterfield is the place to go. If you can find one left to rent, snatch it up, they go fast. I would recommend them to anyone and trust me, I am the consumer from hell when I receive poor service or accommodations Thank you for your time Grace Butkus, unit 2083.

Very clean facility, Karen is very friendly and great to work with.

The woman that helped me was very informative and helpful. She gave me all of my options to upgrade my 5x10 storage. Also she made it easy for me to trans fer m... Read More

The woman that helped me was very informative and helpful. She gave me all of my options to upgrade my 5x10 storage. Also she made it easy for me to trans fer my stuff from one unite to the next.

Storage facility is clean, easily accessible, and the staff is super nice. If I ever need storage services again in the future, I would definitely return.

Super nice staff, very clean. Easy to get to unit.

Issue was resolved after posting this review. I'm greatful Metro offered a refund, although I'm still out an administrative fee unfortunately, it is what it is... Read More

Issue was resolved after posting this review. I'm greatful Metro offered a refund, although I'm still out an administrative fee unfortunately, it is what it is. Be advised they will charge you $25 to set up a unit, and it is non refundable. Its kind of like airline bag fees, and why some people don't check bags to avoid more costs that should be included already. Costs of doing business should always be handled via the monthly rental fee or purchase price, not additional charges. I still would advise not to rent before you are 100% sure you need the unit. Getting the refund was a bit of a hassle, and it took writing a bad review before they would do it. The other issue is that the store was not able to match the online web prices either when changing units. Just be sure you get what you need the first time. Otherwise, the units are nice and the facility itself is great. The place is clean and there's no damage from weather that I saw. I would consider renting from Metro in the future as their service is has been great otherwise.

Karen's assistance was exceptional and caring! I recommend using Metro Self Storage in Mundelein without reservation. Great facility and staff!

Metro was great, and Karen in Mundelein was so awesome. My mom started with three units, moving from a home to an apartment, and then whittled down to two and o... Read More

Metro was great, and Karen in Mundelein was so awesome. My mom started with three units, moving from a home to an apartment, and then whittled down to two and one. When Mom died, Karen and Nancy really took care of us as we went through the process of picking through everything to close out the unit, and we even got help there. The facility was clean at all times, and everything we needed was right there. We’d go back in a minute. Thanks, Karen & Metro!

By far this is the best storage unit Place. Very well cleaned super well-run and I can't recommend it any more alright alright okay bye bye

Quick shout out to Nancy & the crew on Midlothian rd! They made our experience an excellent one! We used their 10x10 storage room for our overflow while living ... Read More

Quick shout out to Nancy & the crew on Midlothian rd! They made our experience an excellent one! We used their 10x10 storage room for our overflow while living in a 2 bedroom apartment for 2 years. It was just what we needed to keep our valuables safe. I really liked that the place was air conditioned, free of humidity, & always clean. The trolleys were extremely helpful when loading & unloading big items too. I would recommend this place to anyone looking to have a bit more storage room! Decent pricing too!

The facility is extremely clean! The staff is incredible. Nancy helped me with the original signing a few months ago and she helped me again today when I moved ... Read More

The facility is extremely clean! The staff is incredible. Nancy helped me with the original signing a few months ago and she helped me again today when I moved out. Using Metro Self Storage in Mundelein was the best decision we made for our moving logistics. The price was right, the facility was great, and Nancy and the staff were extremely helpful and accommodating! Highly recommend!

Professional, courteous, and great staff. The facility is clean and safe and secure.

I whole-heatedly highly recommend Metro Storage for all storage needs. I stored at the mundelein location and found it to be superior to 2 prior competitors in ... Read More

I whole-heatedly highly recommend Metro Storage for all storage needs. I stored at the mundelein location and found it to be superior to 2 prior competitors in every way. The staff is very polite, friendly and professional. Both Karen snd Nancy went above an beyond to ensure my needs were met snd my payment received every month. Wonderful ladies!!! The facilities is super clean, well lit and air controlled making it the most pleasant and secure environment for my valued belongings during a residential transition. I had a great rate during my rental and trust any interested person in need of storage will too. Thank you Metro Storage for a warm farewell while moving out and into my new hone time just flew by and I remain grateful to have stored with you.

Karen was very helpful and informative. We rented immediately. Think we will be happy.

The experience has been outstanding. The service from Karen the location manager and Staff has been attentive, timely and accommodating. I highly recommend Metr... Read More

The experience has been outstanding. The service from Karen the location manager and Staff has been attentive, timely and accommodating. I highly recommend Metro Storage in Mundelien.

I worked with Nancy to secure a storage unit and it was a breeze! My wife and I are getting ready to stage our place for sale and needed to make some extra room... Read More

I worked with Nancy to secure a storage unit and it was a breeze! My wife and I are getting ready to stage our place for sale and needed to make some extra room in the house for showings and such. We discussed with Nancy what we were storing and what size units were available to meet our needs. She was very helpful and patient as my wife and I decided. 10/10 would recommend! Thank you to Karen the property manager for following up after my initial inquiry and making us feel welcome anytime.