Very clean very friendly easy to work with. Karen is an absolute sweetheart I am a part of a large group of people who run an event and use this place for are s… Read More

Very clean very friendly easy to work with. Karen is an absolute sweetheart I am a part of a large group of people who run an event and use this place for are storage and they’ve always been able to work with us.

Karen the manager is always willing to answer questions or find a reasonable solution. Both she and Joe were professional and efficient in finding a solution fo… Read More

Karen the manager is always willing to answer questions or find a reasonable solution. Both she and Joe were professional and efficient in finding a solution for a short term storage need. When I had questions about the online procedures Joe worked with me until all was taken care of. Great storage unit facility and staff!!

We love our two storage units that we have had for years. They are indoors, clean, secure just like the rest of the facility.

Very nice facility. You can pull your car into one of several garages inside the building near your unit to unload and there are dolly’s available. Getting … Read More

Very nice facility. You can pull your car into one of several garages inside the building near your unit to unload and there are dolly’s available. Getting set up with a unit was quick and easy.

This storage facility is clean and well kept. Karen, the property manager, is amazing! She helped me with my unit without hesitation! I highly recommend!

Went in to inquire about a unit and found Wendy. She was incredibly helpful and honest. Glad we did not miss her and she was able to get us the greatest deal an… Read More

Went in to inquire about a unit and found Wendy. She was incredibly helpful and honest. Glad we did not miss her and she was able to get us the greatest deal and a storage unit that suit our needs. Thank you!

Karen at Metro storage explained the various storage options available to me. Also received a tour of available units in my price range. I’m very happy with my … Read More

Karen at Metro storage explained the various storage options available to me. Also received a tour of available units in my price range. I’m very happy with my experience. The facility is very clean, well lit and felt secure. Thanks Karen for all your time today.

I will be coming back to this facility FIRSTLY to talk to Karen and secondly to use my storage unit. She is wonderful, a great conversationalist, and has found … Read More

I will be coming back to this facility FIRSTLY to talk to Karen and secondly to use my storage unit. She is wonderful, a great conversationalist, and has found the fountain of youth somewhere. I’m still trying to coax the location out of her. Such a rockstar. I love this place.

Karen is absolutely wonderful and has been helping my family with their storage units for YEARS, with nothing but a smile on her face!!! She is friendly, punctu… Read More

Karen is absolutely wonderful and has been helping my family with their storage units for YEARS, with nothing but a smile on her face!!! She is friendly, punctual, and does it all by the book – which is a very hard balance to strike, but she does it with ease. ?

I love this place. The management is always friendly and helpful. I’ve lost my keys and had to have my locks drilled off and spilt sand from one of my units t… Read More

I love this place. The management is always friendly and helpful. I’ve lost my keys and had to have my locks drilled off and spilt sand from one of my units to the other. The manager, Karen, was there both times – first with her drill and then with the broom. Always cheerful and ready to help. I highly recommend this business.

I love this place! So clean and spacious and the best customer service ever! I worked with Karen and Chris who were wonderful! So friendly, informative, and eff… Read More

I love this place! So clean and spacious and the best customer service ever! I worked with Karen and Chris who were wonderful! So friendly, informative, and efficient! They really listened and solved my problem very easy! I felt they went above and beyond! I strongly recommend their services!

Karen the manager is always willing to answer questions or find a reasonable solution. Both she and Chris are a delight to work with and are professional, hones… Read More

Karen the manager is always willing to answer questions or find a reasonable solution. Both she and Chris are a delight to work with and are professional, honest and friendly. This storage company is clean, bug free , well lite and the climate is true to the temperatures promised.

Karen and Chris are awesome!!! We have been customers for nearly 8 years and have never had an issue. Everyone there friendly, helpful, and beyond professional…. Read More

Karen and Chris are awesome!!! We have been customers for nearly 8 years and have never had an issue. Everyone there friendly, helpful, and beyond professional. I will always use Metro Self Storage for my Storage needs!!!

Metro self storage in Mundelein is by far the best storage facility I have ever seen. I had containers in a storage unit there for six years and not once did I … Read More

Metro self storage in Mundelein is by far the best storage facility I have ever seen. I had containers in a storage unit there for six years and not once did I ever see a bug and the tops of my containers never had dust on top of them. Chris and Karen are there to help with anything you could ever need. Even if you live far away, I would recommend the drive to use this storage facility! If you want your items to be stored in a pristine environment, and I mean pristine because it is literally spotless, then use metro storage in Mundelein!!!

This was my first time renting a storage space and I had several options to consider. After meeting with Wendy and seeing the clean space, kind staff, secure bu… Read More

This was my first time renting a storage space and I had several options to consider. After meeting with Wendy and seeing the clean space, kind staff, secure building and hearing about pest control measures, I was on board. There are other options but what really helped me choose was Wendy and Karen’s excellent customer service. I can tell they truly care about what they do and my things are in good hands. I can rest easy that my possessions are safe and secure and I have great ladies to go to if ever I need it.

I added a review for Karen at the Mundelein location. I don’t know how it happened but she got one star instead of the five that I submitted. She is absolutely … Read More

I added a review for Karen at the Mundelein location. I don’t know how it happened but she got one star instead of the five that I submitted. She is absolutely wonderful and helpful

Karen helped me out as a first-time storage customer to choose the right size unit, understand the entry & exit procedures, and complete the paperwork and insur… Read More

Karen helped me out as a first-time storage customer to choose the right size unit, understand the entry & exit procedures, and complete the paperwork and insurance to be ready and moving my things in one afternoon. Great experience, had I known it was this easy and efficient I could have been using this clean & local service to get organized years ago. Life-changing – thank you Karen!

Karen, the Property Manager, has always managed the facility and its customers in a highly professional way, She is courteous and dependable, and always seems … Read More

Karen, the Property Manager, has always managed the facility and its customers in a highly professional way, She is courteous and dependable, and always seems to have a smile on her face reagrdless of the need or question.

Quick set up and out the door. Joe was great showing us around and making things simple. Clean facility, secure and easy access.

Let’s be honest: There are a lot of storage places around. They all look the same, they all charge about the same, they all keep your stuff safe. BUT there is n… Read More

Let’s be honest: There are a lot of storage places around. They all look the same, they all charge about the same, they all keep your stuff safe. BUT there is no other storage place that has Karen working there and that makes this the BEST storage place around here!!! We have been here for years . . . because she is the added value!

Karen is amazing and always willing to do what she can. The facility is always clean and very secure. I would definitely recommend this place to anyone looking … Read More

Karen is amazing and always willing to do what she can. The facility is always clean and very secure. I would definitely recommend this place to anyone looking for a clean and secure storage facility with great staff.

Karen is way past outstanding. She has all the answers. New building, super clean and well lit. Easy to get into dock and outside units. If you’re going anywher… Read More

Karen is way past outstanding. She has all the answers. New building, super clean and well lit. Easy to get into dock and outside units. If you’re going anywhere else then you’re doing it wrong

I’ve rented here for work and personal uses for 5+ years now. The building is always clean and the staff is super responsive, helpful, professional, and polite…. Read More

I’ve rented here for work and personal uses for 5+ years now. The building is always clean and the staff is super responsive, helpful, professional, and polite. 10/10 highly recommend

This place is unlike any storage place I have ever rented from…the staff keeps it immaculate and at a consistent temperature; especially with -30 degrees temp… Read More

This place is unlike any storage place I have ever rented from…the staff keeps it immaculate and at a consistent temperature; especially with -30 degrees temperatures outside to keep your sensitive items from ruining inside…they also keep a close watch over people coming and going to keep the place safe…good job!

I love the Mundelein location. The staff there ,headed by Karen, does a fantastic job. The assistant there, Joe, has helped me many times. Karen is great! The c… Read More

I love the Mundelein location. The staff there ,headed by Karen, does a fantastic job. The assistant there, Joe, has helped me many times. Karen is great! The coffee machine there also keeps me happy with my three units.

The employees are very nice all the time. I worked with Joe yesterday & I wanted to clear my unit & they worked with me in doing so. Thank you so much.

Super helpful Joe W. listened to my storage needs and helped me find the perfect solution. Clean, easy access and a great location sealed the deal. Thanks, Joe!

Karen and Joe are great! We had a great experience. This is the cleanest storage place we’ve ever seen. Great place!

I recently made a move from Alaska and needed to set up a new storage unit. Karen was extremely helpful and went above and beyond. Amazing customer service!

Karen Sorensen was very professional and nice person she even waited passed her shift twenty minutes so I can get my storage it’s a very clean facility happy … Read More

Karen Sorensen was very professional and nice person she even waited passed her shift twenty minutes so I can get my storage it’s a very clean facility happy to be at Metro also thank you Karen

I’ve been a customer for 3 years and strongly suggest Metro Self Storage. Karen and Joe are extremely helpful and I appreciate their professionalism and assista… Read More

I’ve been a customer for 3 years and strongly suggest Metro Self Storage. Karen and Joe are extremely helpful and I appreciate their professionalism and assistance.

Joe helped me to get a second unit this morning and he was very friendly and helpful. Good clean facility. Easy in and out access.

Had to rent a storage unit while doing remodeling. I just want to say how easy and quick it was to pick a unit and move things in. Hours are great and the build… Read More

Had to rent a storage unit while doing remodeling. I just want to say how easy and quick it was to pick a unit and move things in. Hours are great and the building is spotless! Karen the manager was wonderful to work with!

Karen was an absolute please to with she was very professional and very kind and helpful I plan to always return here for my storage needs!!

Clean, well kept facility. Pleasant staff. Was disappointed by one employee saying one thing about refunds and another saying something different. Yes I would r… Read More

Clean, well kept facility. Pleasant staff. Was disappointed by one employee saying one thing about refunds and another saying something different. Yes I would recommend Metro in Mundelein and will use them again if needed.

Have had a unit at Metro for about 18 months and it’s been so easy! It’s so clean, it feels very secure, and it’s convenient. Karen has always been very friendl… Read More

Have had a unit at Metro for about 18 months and it’s been so easy! It’s so clean, it feels very secure, and it’s convenient. Karen has always been very friendly, helpful, and she’s great at helping you decide what will work best for you.

Great experience! Rented 2 units and the term “Climate controlled” is exactly what they were. All boxes were in perfect shape, no dampness like I found in anoth… Read More

Great experience! Rented 2 units and the term “Climate controlled” is exactly what they were. All boxes were in perfect shape, no dampness like I found in another unit I rented.

Great Storage place! Found it by accident when it was new 3 1/2 years ago. Originally had a reservation at another Storage facility and cancelled it as soon as … Read More

Great Storage place! Found it by accident when it was new 3 1/2 years ago. Originally had a reservation at another Storage facility and cancelled it as soon as I walked into Metro. Happy to say the staff and facility are as lovely as when they first opened. The faculty is always clean and well maintained and the staff is helpful and goes the extra mile to help clients. By far one of the best storage facilities I have ever worked with! Highly recommend!!!

Metro helped a Vet in need by donating boxes and tape to help this homeless veteran move to a safe place. Donation made to the American Legion post helping thi… Read More

Metro helped a Vet in need by donating boxes and tape to help this homeless veteran move to a safe place. Donation made to the American Legion post helping this vet. Metro supports our veterans and their staff is great.

Not only do I feel safe whenever I go into my unit, it’s always a pleasant experience when I go make my payment even the few times I’ve been late. Karen is wond… Read More

Not only do I feel safe whenever I go into my unit, it’s always a pleasant experience when I go make my payment even the few times I’ve been late. Karen is wonderful & always friendly. I recently had a transaction with Joe who was also awesome! Thank you MSS for keeping me & my valuables safe!

Joe and Karen at Metro Self Storage in Mundelein have been the BEST to work with!! I know my belongings are in good hands with them. The location is easily acce… Read More

Joe and Karen at Metro Self Storage in Mundelein have been the BEST to work with!! I know my belongings are in good hands with them. The location is easily accessible and always clean. When I needed assistance to pay my bill from out of state, they provided me with prompt support. Highly Recommend!!

I’ve been renting a storage unit in Mundelein since they’ve opened and I can’t say enough great things about this facility and it’s management team. The… Read More

I’ve been renting a storage unit in Mundelein since they’ve opened and I can’t say enough great things about this facility and it’s management team. The entire facility is exceptionally clean and Karen is an outstanding property manager.

Joe called about a problem with my billing. He was very professional and courteous and took care of my issue in a matter of minutes. Thanks Joe!

Place was clean and well li. Office personnel were helpful.

I live out of state,forgot my keys needed to get into my storage unit in Mundelein Illinois … I called and talked with Nancy who informed me that there was a … Read More

I live out of state,forgot my keys needed to get into my storage unit in Mundelein Illinois … I called and talked with Nancy who informed me that there was a $15.00 charge,no problem accept she had to try and get KEITH the maintenance person to come to change the lock… I forgot to say this was on very short notice but she found Keith and he went out of his way to save the day for which I am grateful … thank you to both Nancy and Keith for all that you did to help me because of my forgetfulness!…

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhe… Read More

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhere since 2003.It does get colder in the evening hours, but I just dress accordingly, I do hate the automatic shut off on the lights,especially if you are in the back of the larger units when all the lights go off at once, but this is usual in most places and I now keep a portable 2000 lumen battery powered light for when it gets too dark. I currently rent a large unit and my roommate does the same and have for years now. The staff , especially Kare, have always been helpful and when I locked up and left without putting something in, the were kind enough to call me. If you are looking for a storage facility, Metro on Butterfield is the place to go. If you can find one left to rent, snatch it up, they go fast. I would recommend them to anyone and trust me, I am the consumer from hell when I receive poor service or accommodations Thank you for your time Grace Butkus, unit 2083.

I have rented a unit here for five years because I really love it. The facility is well-maintained and its management team is excellent in service. I should men… Read More

I have rented a unit here for five years because I really love it. The facility is well-maintained and its management team is excellent in service. I should mention that Karen, the site manager, is so outstanding on her job. Not only does she serve her job with passion, she does care her tenants in an incomparable way. Great facility to rent.

My storage unit was like the inside of the cleanest, most comfortable HOME. Pop music plays, there’s never a crumb of dirt anywhere, & you park inside near your… Read More

My storage unit was like the inside of the cleanest, most comfortable HOME. Pop music plays, there’s never a crumb of dirt anywhere, & you park inside near your stuff. Convenient washroom by the units, & temperature just right in both extreme weather temps. Usually friendly knowledgeable staff. Prices are rather high (to me), but ‘ya get what ya pay for’! No better storage facility!

Nancy and Karen are always friendly and helpful when I have questions or need help with a change in locker size. We have had stuff in storage here for many yea… Read More

Nancy and Karen are always friendly and helpful when I have questions or need help with a change in locker size. We have had stuff in storage here for many years and will continue to use this facility in the future. They have been quick and helpful with our kids stuff too, with relocations, and short term contracts. They do a great job!

Rented for a year. Extremely clean and very accessible. Staff very accommodating. Great place to store!

The facilities are clean and well thought out. Access is great. And the staff…Karen…is awesome.

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhe… Read More

The previous comment was regarding Extra Space Storage NOT METRO, METRO is the cleanest, best maintained facility Ive ever patronized, and ive had units elsewhere since 2003.It does get colder in the evening hours, but I just dress accordingly, I do hate the automatic shut off on the lights,especially if you are in the back of the larger units when all the lights go off at once, but this is usual in most places and I now keep a portable 2000 lumen battery powered light for when it gets too dark. I currently rent a large unit and my roommate does the same and have for years now. The staff , especially Kare, have always been helpful and when I locked up and left without putting something in, the were kind enough to call me. If you are looking for a storage facility, Metro on Butterfield is the place to go. If you can find one left to rent, snatch it up, they go fast. I would recommend them to anyone and trust me, I am the consumer from hell when I receive poor service or accommodations Thank you for your time Grace Butkus, unit 2083.

Very clean facility, Karen is very friendly and great to work with.

The woman that helped me was very informative and helpful. She gave me all of my options to upgrade my 5×10 storage. Also she made it easy for me to trans fer m… Read More

The woman that helped me was very informative and helpful. She gave me all of my options to upgrade my 5×10 storage. Also she made it easy for me to trans fer my stuff from one unite to the next.

Storage facility is clean, easily accessible, and the staff is super nice. If I ever need storage services again in the future, I would definitely return.

Super nice staff, very clean. Easy to get to unit.

Karen’s assistance was exceptional and caring! I recommend using Metro Self Storage in Mundelein without reservation. Great facility and staff!

Metro was great, and Karen in Mundelein was so awesome. My mom started with three units, moving from a home to an apartment, and then whittled down to two and o… Read More

Metro was great, and Karen in Mundelein was so awesome. My mom started with three units, moving from a home to an apartment, and then whittled down to two and one. When Mom died, Karen and Nancy really took care of us as we went through the process of picking through everything to close out the unit, and we even got help there. The facility was clean at all times, and everything we needed was right there. We’d go back in a minute. Thanks, Karen & Metro!

By far this is the best storage unit Place. Very well cleaned super well-run and I can’t recommend it any more alright alright okay bye bye

Quick shout out to Nancy & the crew on Midlothian rd! They made our experience an excellent one! We used their 10×10 storage room for our overflow while living … Read More

Quick shout out to Nancy & the crew on Midlothian rd! They made our experience an excellent one! We used their 10×10 storage room for our overflow while living in a 2 bedroom apartment for 2 years. It was just what we needed to keep our valuables safe. I really liked that the place was air conditioned, free of humidity, & always clean. The trolleys were extremely helpful when loading & unloading big items too. I would recommend this place to anyone looking to have a bit more storage room! Decent pricing too!

The facility is extremely clean! The staff is incredible. Nancy helped me with the original signing a few months ago and she helped me again today when I moved … Read More

The facility is extremely clean! The staff is incredible. Nancy helped me with the original signing a few months ago and she helped me again today when I moved out. Using Metro Self Storage in Mundelein was the best decision we made for our moving logistics. The price was right, the facility was great, and Nancy and the staff were extremely helpful and accommodating! Highly recommend!

Professional, courteous, and great staff. The facility is clean and safe and secure.

I whole-heatedly highly recommend Metro Storage for all storage needs. I stored at the mundelein location and found it to be superior to 2 prior competitors in … Read More

I whole-heatedly highly recommend Metro Storage for all storage needs. I stored at the mundelein location and found it to be superior to 2 prior competitors in every way. The staff is very polite, friendly and professional. Both Karen snd Nancy went above an beyond to ensure my needs were met snd my payment received every month. Wonderful ladies!!! The facilities is super clean, well lit and air controlled making it the most pleasant and secure environment for my valued belongings during a residential transition. I had a great rate during my rental and trust any interested person in need of storage will too. Thank you Metro Storage for a warm farewell while moving out and into my new hone time just flew by and I remain grateful to have stored with you.

The experience has been outstanding. The service from Karen the location manager and Staff has been attentive, timely and accommodating. I highly recommend Metr… Read More

The experience has been outstanding. The service from Karen the location manager and Staff has been attentive, timely and accommodating. I highly recommend Metro Storage in Mundelien.

I worked with Nancy to secure a storage unit and it was a breeze! My wife and I are getting ready to stage our place for sale and needed to make some extra room… Read More

I worked with Nancy to secure a storage unit and it was a breeze! My wife and I are getting ready to stage our place for sale and needed to make some extra room in the house for showings and such. We discussed with Nancy what we were storing and what size units were available to meet our needs. She was very helpful and patient as my wife and I decided. 10/10 would recommend! Thank you to Karen the property manager for following up after my initial inquiry and making us feel welcome anytime.

Karen, the office manager, was always helpful and friendly. The decision to terminate my lease at Metro wasn’t because of the staff or the cleanliness of the fa… Read More

Karen, the office manager, was always helpful and friendly. The decision to terminate my lease at Metro wasn’t because of the staff or the cleanliness of the facility or the quality of the units, it’s just that the rent was becoming too high for us monthly. There were a couple rent increases over the last year and with inflation and cost of living being as it is, we had to do what we could to get rid of it. I would still recommend Metro Storage to people provided it’s in their price range.

Karen and the staff were great. They help receive and send packages as needed and will shovel/provide a shovel if you call ahead. Only downside was rent was inc… Read More

Karen and the staff were great. They help receive and send packages as needed and will shovel/provide a shovel if you call ahead. Only downside was rent was increased three times in 18 months.

Issue was resolved after posting this review. I’m greatful Metro offered a refund, although I’m still out an administrative fee unfortunately, it is what it is… Read More

Issue was resolved after posting this review. I’m greatful Metro offered a refund, although I’m still out an administrative fee unfortunately, it is what it is. Be advised they will charge you $25 to set up a unit, and it is non refundable. Its kind of like airline bag fees, and why some people don’t check bags to avoid more costs that should be included already. Costs of doing business should always be handled via the monthly rental fee or purchase price, not additional charges. I still would advise not to rent before you are 100% sure you need the unit. Getting the refund was a bit of a hassle, and it took writing a bad review before they would do it. The other issue is that the store was not able to match the online web prices either when changing units. Just be sure you get what you need the first time. Otherwise, the units are nice and the facility itself is great. The place is clean and there’s no damage from weather that I saw. I would consider renting from Metro in the future as their service is has been great otherwise.

Karen was very helpful and informative. We rented immediately. Think we will be happy.

While the staff is amazing and great to work with, watch out for corporate. After having my unit for nearly 2 years now, I went online to pay my bill, just to s… Read More

While the staff is amazing and great to work with, watch out for corporate. After having my unit for nearly 2 years now, I went online to pay my bill, just to see that my monthly rent was increased. No communication via mail/email/phone. As a consumer I should have the right to decide if I want to move forward with the increased rate or have an opportunity to remove my belongings. This was, to me, a very poor move on their part. Especially given the tough economic impacts we are all facing. Shame on Metro Srorage. I will be shopping for other options and encouraging the 3 referrals I brought there to do the same.

I’ve got to say that Karen who works there is absolutely awesome. She remembers my unit my name it’s such a pleasant experience every time I go there even to ma… Read More

I’ve got to say that Karen who works there is absolutely awesome. She remembers my unit my name it’s such a pleasant experience every time I go there even to make a payment! Karen is professional and can answer any question that I may have. William Stalowy

It is way to dark even in the day, had to purchase a special portable light to see in my unit, plus there is no heat, I was there last night around 5p, it was f… Read More

It is way to dark even in the day, had to purchase a special portable light to see in my unit, plus there is no heat, I was there last night around 5p, it was freezing cold, but the worst is that before I rented I asked if there were pests, specifically bugs, I was assured there were not, I decided to move to another storage and I had placed damp rid containers in this unit, one of them is loaded with some type of bug, I should get a refund for this month at least, this is terrible, but how can you claim this is climate controlled, it had to be about 30 degrees in there last night, at $200 a month its a disgrace Grace butkus unit 5179 Townline rd, Mundedein facility

Don’t rwnt before you are 100% sure you need it. No refunds. I’m out over $150 for a unit I don’t need. They can pro rate changing units but can’t give refunds… Read More

Don’t rwnt before you are 100% sure you need it. No refunds. I’m out over $150 for a unit I don’t need. They can pro rate changing units but can’t give refunds? Ridiculous. Also they cant give web price on unit changes, and no dumpster here like at other locations.