I can’t say enough positive things about this storage facility. Super clean, super roomy hallways for maneuvering large pieces of furniture. Ginormous drivewa… Read More

I can’t say enough positive things about this storage facility. Super clean, super roomy hallways for maneuvering large pieces of furniture. Ginormous driveway for large vehicles and trucks. Every time I’ve been there summer or winter temperature has always been perfect inside. I would highly recommend a place like this for family and friends when in the process of moving or just need a place to store excessive household items or equipment. Very friendly staff to guide you and assist you in finding the perfect size unit to accommodate your needs.

I corresponded with Joe, Tom, and Jen through my rental process. All are exceptional. They all are incredibly responsive, friendly, and are proactive in helping… Read More

I corresponded with Joe, Tom, and Jen through my rental process. All are exceptional. They all are incredibly responsive, friendly, and are proactive in helping me meet my needs – very customer centric. They were highly coordinated, too, in making sure the info each of us talked about was passed between them. The quality of the staff they have there made choosing them a no brainer.

I want to start off by saying thank you to Metro Self Storage for providing a clean, convenient, and safe experience over the last 4-5 years while storing my it… Read More

I want to start off by saying thank you to Metro Self Storage for providing a clean, convenient, and safe experience over the last 4-5 years while storing my items, so thank you for providing that great experience. I also want to give a shout-out to the very kind and thoughtful Jennifer(management) who looked out for me every time I needed help with choosing my units throughout the years. Jennifer, your professionalism and help over the last few years was very appreciated, so thank you again and take care, and yes, if i ever need to store again, it definitely will be this location! ????? So yes, to those reading this, I can highly recommend this location for your storage needs. As I mentioned, this location is very clean, safe, and in a great area for all of your storage needs! God bless all of those who end up reading this post i want you too know that Jesus Christ(God) Loves you so very much and wants a connection/relationship with you so please check out the book of John(1 of the Gospels in the new testament)to find out what He did for you on that cross! ??=? p.s. and thank you, Joe, for a smooth close out, and remember Jesus Christ loves you, sir, and is waiting to connect with you!

Highly recommend Metro Storage! The facility is always clean and well maintained! I’ve been working with Jennifer in the office for years. She and the rest of… Read More

Highly recommend Metro Storage! The facility is always clean and well maintained! I’ve been working with Jennifer in the office for years. She and the rest of the staff are extremely helpful!

Excellent facility. Storage units and hallways are clean and well lit. Staff, Jennifer and Joe, are very helpful. Very convenient location. I relocated there fr… Read More

Excellent facility. Storage units and hallways are clean and well lit. Staff, Jennifer and Joe, are very helpful. Very convenient location. I relocated there from a nearby competitor and I am very happy with Metro.

Metro Self Storage is a great place to store. The building is kept very clean and secure. Jennifer and Joe, who work at the front desk, are friendly and smiling… Read More

Metro Self Storage is a great place to store. The building is kept very clean and secure. Jennifer and Joe, who work at the front desk, are friendly and smiling. They are always helpful and ready to answer any question. Great people!

We have been using Metro Self Storage for many years. Joe and Jennifer provide great customer service. Metro is clean, organized and really convenient moving th… Read More

We have been using Metro Self Storage for many years. Joe and Jennifer provide great customer service. Metro is clean, organized and really convenient moving things in and out. I highly recommend Metro for your storage needs.

I have been renting a storage unit at the Metro Storage facility in Northbrook for six years and have recommended several people over the years. The facility is… Read More

I have been renting a storage unit at the Metro Storage facility in Northbrook for six years and have recommended several people over the years. The facility is maintained very well and the management is very friendly and responsive to any questions and requests. A special thanks to Jennifer who is terrific!!!

Joe at the Northbrook location was amazing! His positive attitude, his genuine willingness to help me and his knowledge of what I needed was fantastic. He chang… Read More

Joe at the Northbrook location was amazing! His positive attitude, his genuine willingness to help me and his knowledge of what I needed was fantastic. He changed my perspective of how to work with Metro in a very positive way!

Had a difficult time getting a hold of anyone for 2 months kept playing phone tag. Kept being told I needed to call when a manager was in and she was never in w… Read More

Had a difficult time getting a hold of anyone for 2 months kept playing phone tag. Kept being told I needed to call when a manager was in and she was never in when I called on my days off. Thankfully today when I called Joel was in. He amazing at helping me out with some billing issues over the phone!

I visited the office after receiving a notice that my rent would go up by $88 per month. With the help of Jennifet, the manager, I was able to adjust the rent f… Read More

I visited the office after receiving a notice that my rent would go up by $88 per month. With the help of Jennifet, the manager, I was able to adjust the rent fee and also receive the credit for I had already paid the increased rental fee. Jennifer remembered my name and case, so I didn’t have to explain my situation again when I visited the office. Also, the employee who worked on Saturday (I don’t remember his name) called me and kindly explained the good news to me.

Jen is absolutely AMAZING and ALWAYS available to answer your questions or provide assistance. Metro provides an ACCESSIBLE and CENTRALLY LOCATED storage facili… Read More

Jen is absolutely AMAZING and ALWAYS available to answer your questions or provide assistance. Metro provides an ACCESSIBLE and CENTRALLY LOCATED storage facility and hires the BEST property managers. I wouldn’t trust my belongings with ANY OTHER company.

We have been using metro storage for years. Jennifer the property manager has always been extremely professional, efficient, friendly organized, and helpful. Sh… Read More

We have been using metro storage for years. Jennifer the property manager has always been extremely professional, efficient, friendly organized, and helpful. She is always willing to make sure that we are getting the best prices and promotions which has helped us greatly. She is always available for questions and follows up immediately. We are very satisfied with Metro Storage in Northbrook!! The competition doesn’t compare to this quality or pricing!

Very pleased with the rental process and introduction to the storage facility. Jen, the property manager, and the district manager were both very professional a… Read More

Very pleased with the rental process and introduction to the storage facility. Jen, the property manager, and the district manager were both very professional and helpful and made the overall experience fantastic. I would recommend this stage facility to anyone. Thanks again for all your help.

Jen at Metro Self Storage in Northbrook is an absolute gem! She is incredibly helpful, patient, and always goes above and beyond to ensure a smooth experience. … Read More

Jen at Metro Self Storage in Northbrook is an absolute gem! She is incredibly helpful, patient, and always goes above and beyond to ensure a smooth experience. Her professionalism and friendly demeanor make the storage process stress-free. If you’re looking for someone who genuinely cares and provides top-notch service, Jen is your go-to. Highly recommend!

I had 4 storage units for over 24 months. It was affordable, clean, and easy. Jen, the manager, is very accommodating. Getting in and out is very easy and there… Read More

I had 4 storage units for over 24 months. It was affordable, clean, and easy. Jen, the manager, is very accommodating. Getting in and out is very easy and there are 4 carts to use free of charge.

Jen, the property manager at Metro Self Storage in Northbrook, is exceptionally kind and caring. She truly values her customers and consistently goes above and … Read More

Jen, the property manager at Metro Self Storage in Northbrook, is exceptionally kind and caring. She truly values her customers and consistently goes above and beyond to ensure their satisfaction. If you ever need to rent a unit, be sure to work with Jen—she’ll take excellent care of you. Kudos to Metro Self Storage for hiring such top-notch talent.

I’ve been a customer at Metro Self Storage in Northbrook for almost 10 years, and I couldn’t be more satisfied with the service I’ve received. Jen, who manages … Read More

I’ve been a customer at Metro Self Storage in Northbrook for almost 10 years, and I couldn’t be more satisfied with the service I’ve received. Jen, who manages the facility, has been exceptional throughout my entire experience. The cleanliness of the facility is outstanding. Every time I visit, I’m impressed by how well-maintained and spotless everything is. It’s clear that Jen and her team take great pride in keeping the storage units and common areas in top-notch condition. Jen’s responsiveness is another standout quality. Whether I have a question or need assistance, she is always quick to respond and incredibly helpful. Her friendly and professional demeanor makes every interaction pleasant and efficient. Overall, I highly recommend Metro Self Storage in Northbrook, largely due to Jen’s exceptional management. Thank you, Jen, for providing such a clean, well-run, and customer-focused storage facility!

Jennifer is just a pleasure to interact with. This facility is very clean and temp controlled. Access is simple. Carts available and in good working order. If y… Read More

Jennifer is just a pleasure to interact with. This facility is very clean and temp controlled. Access is simple. Carts available and in good working order. If you have things to store in Northbrook, this is the place! It’s just too easy!

I had an excellent experience with Metro Storage in Northbrook. Jennifer provided exceptional assistance, and I was impressed by the cleanliness and organizatio… Read More

I had an excellent experience with Metro Storage in Northbrook. Jennifer provided exceptional assistance, and I was impressed by the cleanliness and organization of the store. I would certainly recommend Metro Storage to others.

Wonderful experience both with Daniel and Jen! Efficient, knowledgeable and friendly! The facility is very clean and feels safe and secure.

Clear, simple, helpful signup by a cheerful manager. Clean, modern structure and units.

Jen was awesome to work with, she was so helpful and nice! She takes care of that facility and every customer that comes into it. I highly recommend coming to t… Read More

Jen was awesome to work with, she was so helpful and nice! She takes care of that facility and every customer that comes into it. I highly recommend coming to this location!

I’ve used multiple different self storage units over the years and I’ve had the best experience at this storage facility. Jennifer has been by far the best … Read More

I’ve used multiple different self storage units over the years and I’ve had the best experience at this storage facility. Jennifer has been by far the best property manager that I have dealt with. She’s always very friendly, attentive and available to answer any questions or concerns I may have.

Jennifer has treated me with the upmost respect and had more than desirable customer service. The facility is always spotless and clean!

Thank you property manager Jennifer for being so amazing to my late mother who trusted her belongings at your facility for nearly five years. With my mother’s… Read More

Thank you property manager Jennifer for being so amazing to my late mother who trusted her belongings at your facility for nearly five years. With my mother’s recent passing, Jennifer was compassionate, immediate, and super helpful in guiding me from out of state in coming to access our unit. She’s the best, and her team and her facility are bar-none above the rest!

The manager “Jen” was awesome. Helped us with the process and offered many options.

Metro Self Storage has been my saving grace these past few months. After a quick downsize, I kept having to find storage units as part of the moving process and… Read More

Metro Self Storage has been my saving grace these past few months. After a quick downsize, I kept having to find storage units as part of the moving process and I continue to return to Metro. Not only is it immaculate (regularly cleaned as I have seen the cleaning crew several times), it has fantastic indoor loading docks. Not only do my belongings feel safe but I feel safe being at the space by myself, which is the first I have felt with any storage unit building in the past. Jennifer, the property manager, is wonderful! She goes above and beyond the call of duty. She is wicked fast with any paperwork and is in the office or on the property when you need her. Most other storage unit managers are MIA but Jen is there when you need help! Metro Self Storage is the perfect spot for storage needs. There is a reason continue to use them!

In a time where it is so difficult to receive true customer service, My visit to Metro Self storage was refreshingly different. Jen made my experience exception… Read More

In a time where it is so difficult to receive true customer service, My visit to Metro Self storage was refreshingly different. Jen made my experience exceptional, she offered me coffee prior to guiding me in making the right choice for my needs. I was made to feel valued as a customer.

Thanks to the customer service of Metro Self Storage’s employee, Jennifer, it was smooth sailing. She explained the process and showed me to my storage unit. Al… Read More

Thanks to the customer service of Metro Self Storage’s employee, Jennifer, it was smooth sailing. She explained the process and showed me to my storage unit. Also, her co-worker was ready to help as well if needed. He was very hospitable.

Working with Mark at Metro Self Storage has been a real pleasure. He is very focused on ensuring a positive customer experience. Mark went out of his way to m… Read More

Working with Mark at Metro Self Storage has been a real pleasure. He is very focused on ensuring a positive customer experience. Mark went out of his way to make sure that I rented the right unit for my needs. He is an excellent problem solver and earned my loyalty.

Mark and Jennifer at metro storage have been so incredibly helpful. They were both friendly and called me back promptly. They were super accommodating and Mar… Read More

Mark and Jennifer at metro storage have been so incredibly helpful. They were both friendly and called me back promptly. They were super accommodating and Mark went the extra mile to help with some of the locks that were needed for the storage unit. The space is clean and easy to navigate. I love the outside access door that makes it easy to get to our unit. Flat beds are always available for use and easy to find. Highly recommend!

METRO SELF STORAGE…yes!…great prices for this new, modern, clean, easy access and safe-feeling storage facility!….the staff at this location is terrific!!… Read More

METRO SELF STORAGE…yes!…great prices for this new, modern, clean, easy access and safe-feeling storage facility!….the staff at this location is terrific!!…Jennifer (location mgr) is professional, patient and helpful…thoroughly explaining in and outs of the facility!!!…Joe ( mgmt) filling in was just as helpful with info about an additional space!…not sure if this is a short-stay or long haul… regardless, this crew made it effortless for my crazy moving experience!…thanks, d

Was looking for a new storage place and stopped by this facility. Mark greeted us and explained everything we needed to know. He was very professional, friend… Read More

Was looking for a new storage place and stopped by this facility. Mark greeted us and explained everything we needed to know. He was very professional, friendly, and customer focused. Even though we were planning to see other facilities, we made our decision to rent a unit at this facility because of the cleanliness and Mark’s willingness to take care of us.

I rented two different sized lockers at various times at the Northbrook IL site. I loved it. Being able to drive inside the building to load and unload was a ma… Read More

I rented two different sized lockers at various times at the Northbrook IL site. I loved it. Being able to drive inside the building to load and unload was a major bonus compared to other storage franchises. The facilty was always clean and well lit and the on-site staff were always very helpful and courteous. A definitely 5star operation without a shadow of a doubt !!

Jen the property manager is great! She keeps the facility spotless! She is always very helpful whenever I need anything! She is very attentive to her customers!… Read More

Jen the property manager is great! She keeps the facility spotless! She is always very helpful whenever I need anything! She is very attentive to her customers! I have referred many customers to Metro and we all rent with metro because Jen is great!

Your facilities are great and the location is very convenient, but the reason we are doing business is because of your manager, Mark. Your original quote was un… Read More

Your facilities are great and the location is very convenient, but the reason we are doing business is because of your manager, Mark. Your original quote was uncompetitive with your surrounding competition. Mark followed up over the course of two days and came back with an acceptable package. He was professional and conscientious in getting the job done. He’s a terrific asset for Metro!

Mark was extremely helpful in helping me secure my storage spot, loved the discount as well as I was able to save some nice coin. Appreciate it so much and will… Read More

Mark was extremely helpful in helping me secure my storage spot, loved the discount as well as I was able to save some nice coin. Appreciate it so much and will definitely use this facility in the future.

Jennifer is the best. So clean, it has bathrooms, air conditioning – I love it. Amy

Great customer service and a very easy process to rent a unit! Clean, well lit facility. Definitely recommend!

Great storage unit, place is super clean and they make it easy to move stuff in and out. The service is always exceptional.

Jennifer is so great she is always very friendly and and attentive.. The store is incredibly clean. Would definitely recommend.

Mark was fabulous! So patient and professional! He really made the experience of renting a storage unit enjoyable! I would HIGHLY recommend Mark if you need to … Read More

Mark was fabulous! So patient and professional! He really made the experience of renting a storage unit enjoyable! I would HIGHLY recommend Mark if you need to rent a storage unit. Thanks, Mark!

Mark was great to work with. He was courtious, knowledgeable and cared about my needs. Thank you Mark, MS is lucky to have you. Thank you, Mark. Fish

Mark was awesome to deal with. So helpful and if he didn’t have an answer he got back to me promptly!!!

Joe was awesome in getting us set-up and ensuring we understood how to navigate the facility/get in/out of our unit. He was quick and efficient and incredibly f… Read More

Joe was awesome in getting us set-up and ensuring we understood how to navigate the facility/get in/out of our unit. He was quick and efficient and incredibly friendly to work with (especially since we were in a pinch and not to mention, in a hurry!)

Jennifer is great! So helpful.

Joe was amazing! He stayed after closing to help resolve my issues. Strongly recommended!

Extremely clean, well lit and well run. I felt comfortable accessing our storage unit by myself. Security is excellent. We were very pleased.

Friendly personnel. I appreciated Jen walking me through the process.

I usually don’t leave reviews! Metro Self Storage in Northbrook is Amazing! Not only is this facility immaculate! The customer service is outstanding! They go o… Read More

I usually don’t leave reviews! Metro Self Storage in Northbrook is Amazing! Not only is this facility immaculate! The customer service is outstanding! They go over and beyond for renters here!

The staff is incredibly professional, friendly, and helpful. Jennifer and Jeffrey made the process seamless and provided outstanding customer service!

Jennifer was awesome! She made the process of renting a storage unit very easy and enjoyable. Great job. The facility is very clean and easy to use. I would hig… Read More

Jennifer was awesome! She made the process of renting a storage unit very easy and enjoyable. Great job. The facility is very clean and easy to use. I would highly recommend Metro Self Storage in Northbrook!

We rented three different sized units at various times at the Shermer Road, Northbrook location. Matt was attentive to our needs in every respect. He made the… Read More

We rented three different sized units at various times at the Shermer Road, Northbrook location. Matt was attentive to our needs in every respect. He made the process of moving in and out easy and unremarkable. Thanks.

We rented three different sized units at various times at the Shermer Road, Northbrook location. Matt was attentive to our needs in every respect. He made the… Read More

We rented three different sized units at various times at the Shermer Road, Northbrook location. Matt was attentive to our needs in every respect. He made the process of moving in and out easy and unremarkable. Thanks.

Jennifer is so great. Would definitely recommend.

Great service. Couldn’t be easier to sign up for a unit and the facility and units are the cleanest I’ve ever seen. Matt was great! Very helpful and happily… Read More

Great service. Couldn’t be easier to sign up for a unit and the facility and units are the cleanest I’ve ever seen. Matt was great! Very helpful and happily answered all of my questions.

Great experience. Very nice staff. Great facility. Matt and Jen were great.

Great customer service, clean and well maintained facilities. Would highly recommend Metro Storage.

Excellent customer service, super clean, ultra convenient, very safe & secure.

Excellen service, great prices, even better jokes

The team was great! Highly recommend. The staff is perfect and do a great job!

Worked with Matt Johnson to set up a storage unit. He was very helpful, knowledgeable and able to answer all my questions. Facility was very clean and well kept… Read More

Worked with Matt Johnson to set up a storage unit. He was very helpful, knowledgeable and able to answer all my questions. Facility was very clean and well kept. Easy to rent, was able to move our items in right after leasing the unit.

I think I might be the longest tenant..4 yrs now with 7 units. The staff over the 4 yrs have been exceptional. The cleanliness and safety have never been a prob… Read More

I think I might be the longest tenant..4 yrs now with 7 units. The staff over the 4 yrs have been exceptional. The cleanliness and safety have never been a problem with this location. Most recently, Matt was quick to respond to my request. Thank you for all you do!

In a word- Clean, responsive, helpful, management, secure and easy access to my things. All round, very comfortable experience. Thanks Matt & Jen!

Matt and Metro Storage went above and beyond to ensure our transfer to their facility went perfectly. They are accessible, friendly, and a great establishment … Read More

Matt and Metro Storage went above and beyond to ensure our transfer to their facility went perfectly. They are accessible, friendly, and a great establishment to have a long term relationship with. Additionally, they are supportive of the community!

I am pleased with the service I get from Jennifer and Joel at the Northbrook Metro Self Storage. They are always friendly and helpful. It’s like a home away fro… Read More

I am pleased with the service I get from Jennifer and Joel at the Northbrook Metro Self Storage. They are always friendly and helpful. It’s like a home away from home. If it didn’t cost so much to store my belongings, it would be perfect.

So far, so good. Signed up today under a lease promo and Jen(nifer) was knowledgeable, helpful, and easy to work with. In other words, she was professional. She… Read More

So far, so good. Signed up today under a lease promo and Jen(nifer) was knowledgeable, helpful, and easy to work with. In other words, she was professional. She helped navigate to our new rental spot and even offered a local mover’s business card for our next move. Too bad that mover has closed shop! Maybe that’s why she said it was “cheap.” Still hoping for a smooth storage experience at this chain’s facility.

This review is for storage treasures bidders. I won an auction at this facility on storage treasures. 30 minutes after won auction they called me and told the u… Read More

This review is for storage treasures bidders. I won an auction at this facility on storage treasures. 30 minutes after won auction they called me and told the unit is not available for pick up because the tenant payed storage fees. I was told they will call storage treasures and cancel the auction so I can get a refund. They did not call the storage treasures! Moreover they reported me as no show! And my account was suspended and I did not get my refund. I contacted few times the facility and Jennifer always told me she will check and will call me back. Of course she never call me back… The customer service is very poor.