Metro Storage is OPEN FOR BUSINESS

 

COVID-19 UPDATES & STORE ACCESS INFORMATION

(Mensaje en español abajo)

(See specific store status below)


Message to Customers

All Metro Self Storage stores remain open for business. Access to storage units is open during scheduled access hours. Many store rental offices are now open to customer access with safety access protocols in place. Other store offices remain closed to customer access but are still conducting business. 

See the specific (by state) store status below.


Safety Protocols at All Metro Self Storage Locations

Access to Store Rental Offices (for store offices that are open to customers - see list by state below)

  • If you are experiencing any COVID-19 symptoms, please do not enter the rental office.
  • A mask or face covering must be worn at all times while in the rental office.
  • Maintain social distancing of 6 feet.
  • As a general rule, only one customer will be allowed in the rental office at a time.

Access to Elevators

  • Maintain social distancing. Only one related party, or one individual is allowed on an elevator at a time.

Access to Property (not Rental Office)

  • If you are experiencing any COVID-19 symptoms, please do not enter the property.
  • A mask or face covering is recommended to be worn at all times while on the property.
  • Maintain social distancing of 6 feet.

Conducting Business with Metro Self Storage

Whether you want to rent a unit, or pay a bill, it's safe and easy with Metro Storage. We have "contact-free" operations and health and safety protocols in place at all Metro locations.

Get Information or Rent a Storage Unit

  • Visit the Metro Storage website (www.metrostorage.com) for unit sizes and prices and to rent a unit.
  • Call the local store number or (888) GO-METRO. One of our storage consultants will answer your questions or help you find the storage unit that's right for you.

Make a Payment

Telephone:

  • Call your local Metro store, follow the prompts to make a payment (no extra fees apply.)
  • Call Paymentus: (866) 283-7020 (One Cent ($0.01) fee applies due to system restrictions requiring a minimum fee.)

Online

In Person

  • Checks and money orders can be dropped off through the payment slot at the office of your storage location or given directly to the store manager (at locations where the rental office is open to customers.)
  • Cash payments are accepted. At stores where there is no customer access to the rental office, we request the exact amount be presented. We wish to limit handling and change likely will not be available.

Health and Safety

We are carefully monitoring the situation and following guidance from the Centers for Disease Control and Prevention (CDC), regulatory agencies as well as local health officials, and in addition to the store safety access protocols outlined above, have implemented the following measures at all Metro stores:

  • All Metro employees will wear appropriate personal protective equipment including face masks when interacting with customers.
  • Hand sanitizer is available in all rental offices that allow customer access.
  • Plexiglass partitions have been installed at all counters in the rental offices.
  • We have increased the frequency of cleaning to focus on addressing surfaces that are commonly touched frequently.
  • We are reinforcing with our staff frequent and thorough hand washing continuously throughout the day.
  • Any employee showing any signs of illness is instructed to stay home, including if the employee has sick relatives in their home.

We request that you do not enter our offices if you or someone in your residence is exhibiting signs of any illness.

We will continue to monitor the information from our public health officials and follow guidelines and recommendations. As the situation evolves, we will make adjustments as necessary. This may include modifying office and access hours. Please check our website here for the latest information on your particular store.

Again, thank you for your business and your understanding during this time.


Metro Store Status Exceptions (by state)

(5/18/2020) Select Metro store offices will REOPEN to customer access during scheduled office hours. Access safety protocols apply for all customers. Check your specific store location website or call. Access to storage units continue to remain open during scheduled gate access hours at all stores.

Alabama

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Alabama stores during scheduled office hours.

Connecticut

  • Store remains open for business offering contact-free rentals, but rental office remains CLOSED to customers. Access to storage units continues to remain open during scheduled gate access hours.

Florida

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Florida stores during scheduled office hours.

Georgia

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Georgia stores during scheduled office hours.

Illinois

  • (Effective Tuesday 5/26/20) - Rental office access is open to customers for all Illinois stores during scheduled office hours.

Kansas

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Kansas stores during scheduled office hours.

Louisiana

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Louisiana stores during scheduled office hours.

Minnesota

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Minnesota stores during scheduled office hours.

New Jersey

  • Stores remain open for business offering contact-free rentals, but rental office remains CLOSED to customers. Access to storage units continues to remain open during scheduled gate access hours.

New York

  • Stores remain open for business offering contact-free rentals, but rental office remains CLOSED to customers. Access to storage units continues to remain open during scheduled gate access hours.

Pennsylvania

  • Stores remain open for business offering contact-free rentals, but rental office remains CLOSED to customers. Access to storage units continues to remain open during scheduled gate access hours.
  • Posted Saturday 4/18/20 - By Order of the Secretary of the Pennsylvania Department of Health, all customers are required to wear masks while on the premises, with the exception of individuals who cannot wear a mask due to a medical condition and children under the age of 2 years.

Tennessee

  •  (Effective Monday 5/18/20) - Rental office access is open to customers for all Tennessee stores during scheduled office hours.

Texas

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Texas stores during scheduled office hours..

Wisconsin

  • (Effective Monday 5/18/20) - Rental office access is open to customers for all Wisconsin stores during scheduled office hours.

 

ACTULIZACIONES DE COVID-19 (CORONAVIRUS)​

20/05/2020 - Mensaje a los clientes

Metro Self Storage está abierto para nuevos alquileres a través de nuestra página web metrostorage.com y a través del teléfono 1-888 GO METRO (888 466 3876) o llamando al número de la tienda individual.

Todas las oficinas de la tienda están cerradas a todas las personas, excepto a los empleados para limitar la interacción interpersonal y promover el distanciamiento social.

Todas las unidades de almacenamiento son accesibles durante las horas normales de acceso publicadas en nuestras páginas web de tienda individuales. Sin embargo, a medida que la situación evoluciona, esto puede cambiar. Por favor, consulte este sitio web aquí (https://www.metrostorage.com/emergency) para obtener la información más reciente en su tienda en particular.

Alternativas a las visitas a la oficina - Pagos y alquileres por teléfono y en línea

Recomendamos encarecidamente a nuestros clientes que utilicen nuestras opciones de servicio en línea y por teléfono para realizar pagos de alquiler. Puede completar gran parte de la gestión de su cuenta sin visitar nuestras instalaciones, lo que se suma a un entorno más seguro para usted y nuestros empleados:

Los pagos se pueden realizar por​:

  • Teléfono:
    • Llame a su tienda Metro, siga las indicaciones para realizar un pago (no se aplican cargos adicionales.)​
    • Pagas por teléfono: (866) 283-7020 (Se aplica una tarifa de un centavo ($0.01) debido a las restricciones del sistema que requieren una tarifa mínimo.​​)
  • En línea en el sitio web del Metrometrostorage.com/pay-online
  • En persona: Los cheques y giros postales se pueden dejar a través de la ranura de pago en la oficina de su ubicación de almacenamiento. ​.
    • Se aceptarán pagos en efectivo, pero solicitamos que se presente el monto exacto. Deseamos limitar el manejo del cambio y probablemente no estará disponible.​
  • Servicio al cliente: Llame a su número de tienda local de Metro, o (888) GO METRO, y uno de nuestros consultores de almacenamiento del centro de llamadas estará disponible para ayudarle.​

Salud y seguridad

Estamos monitoreando cuidadosamente la situación y siguiendo las instrucciones de los Centros para el control y prevención de enfermedades (CDC), las agencias reguladoras, así como los funcionarios de salud local, hemos implementado las siguientes medidas en todas las tiendas del Metro:

  • Hemos aumentado la frecuencia de limpieza para centrarnos en abordar superficies que se tocan con frecuencia.
  • Estamos reforzando con nuestro personal lavado de manos con frecuencia y minuciosamente durante todo el día.
  • Cualquier empleado que muestre cualquier signo de enfermedad está instruido para quedarse en casa, e incluso si el empleado tiene parientes enfermos en su hogar.

Le pedimos que no entre en nuestras oficinas si usted o alguien en su residencia está exhibiendo signos de cualquier enfermedad.

Continuaremos monitoreando la información de nuestros funcionarios de salud pública y siguiendo pautas y recomendaciones. A medida que la situación evolucione, haremos los ajustes necesarios. Esto puede incluir la modificación de la oficina y las horas de acceso. Por favor, consulte nuestro sitio web aquí para obtener la información más reciente en su tienda en particular.

Una vez más, gracias por su negocio y su comprensión durante este tiempo.

 


Please check this site for the most up to date information on Metro store closings and status.