2. Information Collection
In certain sections of this Site, we may require you to submit your personally identifiable information to us, and we may invite you to submit questions, comments and request information. In addition to any personal information that you may voluntarily provide, the Site collects information using cookies and other third-party tools. Please refer to the sections below on “Cookies” and “Third Party Analytics Tools” and “Third Party Advertising Tools” for more information about the information these tools collect and use.
Due to the nature of some of our services, you may provide us with personally identifiable information such as your name, email address, username, password, address, phone number, and other contact information that you voluntarily transmit with your communication to us.
3. Information Use
We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services.
If you are a user of our services, we may use your personally identifiable information to provide the services to you.
4. Children’s Privacy
Metro Self Storage recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither the Site nor our services are intended for children under the age of 16. Metro Self Storage does not target its services or this Site to children under 16. Metro Self Storage does not knowingly collect personally identifiable information from children under the age of 16.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
On the Site, we use session cookies to make it easier for you to navigate the Site by remembering your locale preferences and to improve and track the overall Site experience. For the Site, we set a persistent cookie to authenticate your login and authorization to use the services. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on the Site. If you reject cookies, you may still use the Site, but your ability to use some areas of the Site may be limited.
6. Third Party Analytics Tools
Beyond the personally identifiable information you voluntarily provide to us directly, Metro Self Storage utilizes analytics tools including third party technologies, such as Google Analytics, to collect information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across Metro Self Storage Site users for our analysis and advertising efforts.
7. Third Party Advertising Tools
Metro Self Storage uses Google Analytics and Google Ads and similar types of technologies to display relevant advertisements to users who have previously visited the Site. Referred to as remarketing or retargeting, Metro Self Storage may utilize previous session information to serve display advertisements to you on the Site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display Metro Self Storage ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics. Metro Self Storage also uses Google tools to display advertisements to users based on their inferred interests and demographics.
8. Usage Information
We automatically collect information about your interactions with the Site, including information about the device you use to interact with and/or access the Site, such as: IP address, access dates and times, information about your approximate location (as determined through your IP address), hardware and software information, mobile, computer or hardware device information (e.g., operating system version, hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, and crash data. This information allows Metro Self Storage to understand how you’ve used the Site (which may include administrative and support communications with us or whether you have clicked on links to External Web Sites), and other actions you have taken in connection with your use of the Site. We automatically collect log data when you access and use the Site, even if you have not created an account or logged in.
9. Aggregate Information
We may collect and track the total number of visitors to the Site, the number of visitors to each page of the Site, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such information for purposes such as analyzing trends, administering the Site, and to understand how users interact with the Site.
10. Disclosure of Personally Identifiable Information
We may provide your personally identifiable information and the data generated by cookies and third party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. For example, we engage with Go Local Interactive to assist us in creating and hosting this Site.
11. Links to Third Party Sites
We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Metro Self Storage may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.
13. Privacy Notice for California Residents
Personal Information We Collect
For purposes of this section “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include:
- information that is lawfully made available from federal, state, or local government records;
- de-identified or aggregated information; and
- information excluded from the scope of the California Consumer Privacy Act of 2018 (“CCPA”) such as health or medical information covered under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and financial information covered under the Fair Credit Reporting Act (“FCRA”) or Gramm-Leach Bliley Act (“GLBA”).
In the last twelve (12) months, we have collected the categories of personal information described in the table below.
|1. Identifiers||Real name (such as first name and last name); alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, email address, account name, driver’s license number, passport number, or other similar identifiers.||Yes|
|2. Customer Records Information||Name, signature, address, telephone number, driver’s license or state identification card number, insurance policy number, credit card number, debit card number, or any other financial information,. Some personal information included in this category may overlap with other categories.||Yes|
|3. Characteristics of protected
California or federal law
|Age (forty (40) years or older).||Yes|
|4. Commercial information.||Records of products or services purchased, personal property, or other purchasing or consuming histories or tendencies.||Yes|
|5. Biometric information.||Voice recordings from which an identifier template can be extracted, keystroke patterns.||Yes|
|6. Internet or other similar network activity information||Browsing history, search history, information regarding consumer’s interaction with a website, application, or advertisement.||Yes|
|7. Geolocation data||GPS coordinates or other location tracking information.||Yes|
|8. Sensory data||Audio, electronic or similar information.||Yes|
|9. Professional or employment-related information||Employer, employment history, resumes and CVs, and other employment-related information.||No|
|10. Education information||Records maintained by an educational agency or institution that pertain to a student, such as grades and transcripts.||No|
|11. Inferences||Inferences drawn from any of the categories described above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||Yes|
The table below describes the sources for each category of personal information we collect, the business and/or commercial purposes for which we use each category of personal information, and the third parties with whom we share each category of personal information we collect.
|Category||Sources||Business or Commercial Purposes||Third Parties Shared With|
|1. Identifiers||Directly from consumers
Website analytics providers
|To fulfill specific consumer requestsTo enhance the website experienceFor marketing purposes||Website providers
Telephone service providers
|2. Customer Records Information||Directly from consumers
Website analytics providers
|To fulfill specific consumer requests. To enhance the website experience. For marketing purposes||Website providers|
|3. Characteristics of protected classifications under California or federal law||Directly from consumers||To fulfill specific consumer requestsCompliance with statutory regulations governing notices to active Military Service membersFor Marketing purposes||Website providers|
|4. Commercial information.||Directly from consumers||Identify specific units being rented by consumer||None|
|5. Biometric information.||Telephone calls||To fulfill your requestsFor internal trainingFor marketing purposesFor analysis||Telephone service providers
|6. Internet or other similar network activity information||Website cookies
Website analytics providers
|To enhance the website experienceFor marketing purposes||Website providers
|7. Geolocation data||Directly from consumers
Website analytics providers
|To analyze website trafficFor marketing purposes||Website providers
|8. Sensory data||Telephone calls||For evaluating rental inquiries||Telephone service providers
|9. Professional or employment-related information||Not Applicable||Not Applicable||Not Applicable|
|10. Education information||Not Applicable||Not Applicable||Not Applicable|
|11. Inferences||Website analytics providers
|For marketing purposes||Analytics Providers
Personal Information We Disclose
- Sale of Personal Information
We do not sell personal information.
- Disclosure of Personal Information for Business Purposes
We disclose the following categories of personal information for business purposes: identifiers, biometric information, internet or other similar network activity information, geolocation data, and inferences. We do not sell personal information of minors under the age of sixteen (16) years of age without affirmative authorization.
If you are a resident of the state(s) identified above, you have specific rights regarding your personal information. This section describes your rights and how to exercise them.
- Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to request that Metro Self Storage disclose to you what personal information we collect, use, disclose, and sell. You may exercise this right following the methods described under the subsection titled “Exercising Your Rights” below.
- Right to Delete Personal Information
You have the right to request that Metro Self Storage delete personal information we may hold about you. You may exercise this right following the methods described under the subsection titled “Exercising Your Rights” below.
Please be aware that we may not always be able to delete your personal information. For example, there may be business or operational reasons why we need to retain personal information. If we deny your request to delete personal information, we will inform you of the basis for our denial in our response to you.
- Right to Opt-Out of Sale of Personal Information
Because we do not sell personal information, this right does not apply to Metro Self Storage.
Right to Non-Discrimination
You have the right to not receive discriminatory treatment from Metro Self Storage for exercising any of your rights described under this “Your Rights” section. This means we will not treat you differently for exercising any of the rights described above.
Exercising Your Rights
You may exercise each right once every twelve (12) months. To exercise your rights, you must submit a verifiable request to us. To submit a verifiable request, please follow the methods described below:
- By Email: email@example.com
- By Telephone: (888) 466-3876
To verify your request we will contact you to determine your authorization over the account which may include providing us with specific account information or other identifying characteristics for your account.
You may designate an authorized agent to submit a request to Metro Self Storage on your behalf. To designate an authorized agent you will be required to provide your designated representative a letter of authorization appointing the agent as your designated representative. This letter must signed by you reflecting your account number and mailing address on record for your account.
We will respond to your rights request within forty-five (45) days from the date we receive it. In some cases, we may require additional time to complete your request and will inform you if additional time is needed. Where additional time is needed, we may take up to a maximum of ninety (90) additional days to complete your request.
Metro Self Storage does not offer financial incentives or price or service differences in exchange for the retention or sale of personal information.
1. Notice to Users Located Outside of the United States
This Site and the services on this Site are targeted for users in the United States of America only. Any information you enter on this Site may be transferred outside of your home country to the United States of America, which may not offer an equivalent level of protection to that required of your home country’s data protection laws.