Shantel was amazing… explained everything and made sure I got all the things that I needed. The space is clean, staff is friendly, professional environment!

Ms. Lisa made the process seamless and smooth. Great customer service and friendly staff.

use: “Lisa at Metro Self Storage was incredibly helpful during a stressful time. I needed a storage unit quickly due to an unexpected situation with my son, … Read More

use: “Lisa at Metro Self Storage was incredibly helpful during a stressful time. I needed a storage unit quickly due to an unexpected situation with my son, but the online system wasn’t working. Lisa was patient, kind, and went above and beyond to make the process smooth and easy. Her excellent customer service made all the difference. Highly recommend!”

I’m the process of moving and Lisa made my entire day less stressful. Absolutely amazing personality!!

Ms Lisa was awesome! Very informative and helped my mother get the right storage for her move. Very friendly and efficient service!

Lisa was very helpful and very polite. My transaction was swift which I needed. I will absolutely recommend anyone to this facility!!

I rented a storage unit online, but once I arrived to look at the unit, it was a little too small, due to they were already closed. I went back the next day and… Read More

I rented a storage unit online, but once I arrived to look at the unit, it was a little too small, due to they were already closed. I went back the next day and was greeted by Shantel. She was very knowledgeable and nice. She showed me a bigger unit which was very clean just like the first unit. The process did not take long at all. I would recommend Metro Self Storage to anyone. Great job, Shantel.

Lisa made my on-boarding experience seamless and fast! Thank you for the perfect storage unit.

Lisa provided super fantastic customer service and I highly recommend this Metro Self Storage Facility ??

Lisa was a GREAT Representative! Very kind and respectful. She deserves a RAISE ! ?

This is a great storage space that is clean, easy to access, and the employees are helpful and kind. I only met Darryl in person and he was very sweet and to th… Read More

This is a great storage space that is clean, easy to access, and the employees are helpful and kind. I only met Darryl in person and he was very sweet and to the point. Doesn’t get any better!

Hi my name is Tiffany Greene and I have a storage with them and let me say the service is great and spectacular. I don’t have any problems coming and going an… Read More

Hi my name is Tiffany Greene and I have a storage with them and let me say the service is great and spectacular. I don’t have any problems coming and going and it’s a great location. When you come thru ask for Darryl he is the Man to go to !!! Thanks you guys!!!!

Lisa, the property manager was awesome! She is very friendly and knowledgeable. The promo of 1/2 for 3 months was the greatest motivator to move to Metro Sel… Read More

Lisa, the property manager was awesome! She is very friendly and knowledgeable. The promo of 1/2 for 3 months was the greatest motivator to move to Metro Self Storage. The monthly amount seems reasonable. If I experience the constant raising of rates as I did from my previous storage place, I will move again.

Lisa provided great service! She had me in and out quickly with getting all set up for a new storage unit, made sure I was aware of the date of price changes, a… Read More

Lisa provided great service! She had me in and out quickly with getting all set up for a new storage unit, made sure I was aware of the date of price changes, and was even friendly towards my hyper children lol!

I would like to give appreciation to Metro Self Storage for having such a great Customer Service employee Ms. Lisa. I received Excellent Customer Service from … Read More

I would like to give appreciation to Metro Self Storage for having such a great Customer Service employee Ms. Lisa. I received Excellent Customer Service from Ms. Lisa. She is definitely an asset to your company.. Sincerely, Robin Payne

Lisa was amazing ! Made my experience so easy and painless ! Definitely recommend you all try her out !! Very welcoming & polite.

Lisa was the best! I absolutely adore her. Her service was top tier. She had the best attitude and never made me feel uncomfortable

Lisa was amazing. She showed me multiple units and allowed me to be indecisive and was pleasant the whole time. She was knowledgeable and funny. Thanks Lisa.

Lisa is very helpful, knowledgeable, and a pleasant person to deal with. She has a very impeccable customer service skill. I give her 100 stars!!!

Lisa assisted me without the rental process. She was very professional and provided me the relevant details and most cost efficient rates for the storage space … Read More

Lisa assisted me without the rental process. She was very professional and provided me the relevant details and most cost efficient rates for the storage space that I need. I will definitely recommend others to Metro Self Storage.

Lisa was very helpful with all of my needs. My case was a little different than the norm and she went over and beyond to assist me.

Lisa gave excellent service! Was helpful and informative! Units are very clean and easy to access. Would definitely recommend

Lisa is a very kind and sweet young lady. Each time that I have been to Metro Self Storage, she was nothing short of amazing. This is the kind of customer s… Read More

Lisa is a very kind and sweet young lady. Each time that I have been to Metro Self Storage, she was nothing short of amazing. This is the kind of customer service you want.

Very professional and friendly. Such a pleasant and easy experience. Would definitely recommend. A-1 customer service. Thanks Ms. Lisa

The manager Lisa is very professional and nice. She’s very knowledgeable and does not mind assisting with your storage needs! I highly recommend this storage fa… Read More

The manager Lisa is very professional and nice. She’s very knowledgeable and does not mind assisting with your storage needs! I highly recommend this storage facility.

I don’t have a unit yet but I will and soon! I’d meant to stop in for a while now and kept putting it off. But not today. I stopped in, just for a brochure or t… Read More

I don’t have a unit yet but I will and soon! I’d meant to stop in for a while now and kept putting it off. But not today. I stopped in, just for a brochure or two, and Lisa stopped everything to assist me (even though I told her I would not be signing up this very moment). Lisa walked me around multiple units, went over all my options, answered questions I didn’t even know I had and even gave some words of encouragement. If this is the staff before I buy a unit I can only imagine the service once I sign on.

The experience was great, and it was a quick process with Lisa. She was very pleasant and showed us different options based on the number of rooms in our home. … Read More

The experience was great, and it was a quick process with Lisa. She was very pleasant and showed us different options based on the number of rooms in our home. I will recommended to friends.

Lisa is a God sent in helping me with everything I asked of her and beyond. Lisa stay the way u are because u are a wonderful person in helping customers becau… Read More

Lisa is a God sent in helping me with everything I asked of her and beyond. Lisa stay the way u are because u are a wonderful person in helping customers because you never know what a customer is going through..God bless u Ms. LISA..

Lisa was very informative and thorough throughout her explanation of the facility and services. Great job, proper customer service is everything!

I came in to view storage units because you are looking to move soon and was greeted by Lisa. She is amazing and her customer service is top notch! Also, the st… Read More

I came in to view storage units because you are looking to move soon and was greeted by Lisa. She is amazing and her customer service is top notch! Also, the store and units are very clean. I will definitely be renting at this location in the future!

Lisa was very helpful and friendly. The customer service was excellent.

Came in to review units, needed help decided what size is needed for my things. Marcia helped me understand the different sizes and what may work best for me .

Very Helpful Team! The team at Metro Self Storage in Rex GA were extremely helpful and efficient while addressing my storage needs. I was able to secure the c… Read More

Very Helpful Team! The team at Metro Self Storage in Rex GA were extremely helpful and efficient while addressing my storage needs. I was able to secure the correct unit size thanks to their assistance. The process was easy and the lease details/billing were clearly reviewed. Thank you Marcia, for all of your help.

I am a new customer. From Marcia helping me get reservation over the phone , answering all my concerns , questions to Lisa assisting me in person , taking me ar… Read More

I am a new customer. From Marcia helping me get reservation over the phone , answering all my concerns , questions to Lisa assisting me in person , taking me around, answering my questions, making me comfortable with choosing metro I have to say they both are excellent, professional, well knowledgeable. EXCELLENT CUSTOMER SERVICE FROM THEM BOTH. Thanks to them both for there assistance. Metro is the cleanest , professional looking storage I have seen and it’s local and convenient.

Awesome service! Went by the office at the Rex location on a Saturday afternoon right before the office closed. We met Lisa and she was amazing! She provided to… Read More

Awesome service! Went by the office at the Rex location on a Saturday afternoon right before the office closed. We met Lisa and she was amazing! She provided top-notch service to us. She helped us select a lock and assisted us to our unit location. She was professional and personable and I am so grateful for her assistance.

Ms Lisa gave my family and I extremely good service was kind, had patience as well as being very intelligent when it came to budgeting.

Marcia was great to work with and very knowledgeable about the units. She was very helpful and efficient.

I don’t remember the young lady name on the property but she was extremely helpful, friendly, and sweet. I definitely appreciated her and our key chains

Everything was well explained. I was able to get everything I needed handled quickly! Amazing customer service!

Ms . Marcia was so sweet direct gave me the knowledge that I needed to feel safe to get a storage for my things . Thanks so much

Marcia is the greatest. Fast, knowledgeable and answers any questions you may have. No doubt I came to the right place

A little pricy in my opinion, but the units were nice and the customer service was great! Marcia was super helpful and kind.

Marcia assisted me today with my storage. She was pleasant, friendly and efficient. This process was easy, quick and thoroug. I would definitely recommend Met… Read More

Marcia assisted me today with my storage. She was pleasant, friendly and efficient. This process was easy, quick and thoroug. I would definitely recommend Metro Self storage to all.

OMG If yal need a storage that’s clean, and convenient Visit Lisa at Metro Storage in Rex. She gives 5 star service and knowledgeable about the industry tell … Read More

OMG If yal need a storage that’s clean, and convenient Visit Lisa at Metro Storage in Rex. She gives 5 star service and knowledgeable about the industry tell her Marvin sent you $.

Marcia gave me exceptional service!! She was very professional, friendly, patient, and informative. The facility is very clean and well maintained.

Wonderful and quick service Lisa did a great job helping me get situated after coming off a 15 hour trip to GA.

This facility is the best I’ve been to. Marcia and the other front office staff are very kind and willing to answer any and all questions I had. This location i… Read More

This facility is the best I’ve been to. Marcia and the other front office staff are very kind and willing to answer any and all questions I had. This location is easy to find off the highway, easy to navigate once you’re inside. I highly recommend this location!

Wouldn’t rent from any other storage facility period… This facility is clean and everything in working order. The property manager Lisa is the best,her custom… Read More

Wouldn’t rent from any other storage facility period… This facility is clean and everything in working order. The property manager Lisa is the best,her customer service is unmatched,as well as her co workers.

I had an awesome experience today with my Metro Storage Representative. She made my move easy and stress free.

From the time I hit the door…I felt welcomed! Marcia was extremely helpful and knowledgeable! Lisa was friendly and upbeat…I would DEFINITELY recommend the … Read More

From the time I hit the door…I felt welcomed! Marcia was extremely helpful and knowledgeable! Lisa was friendly and upbeat…I would DEFINITELY recommend the Rex location to any potential renters! This spot is top notch!

Lisa provided great customer service. She is patient and thorough. The storage place has a clean spaced out layout and is maintained properly. Will give them mo… Read More

Lisa provided great customer service. She is patient and thorough. The storage place has a clean spaced out layout and is maintained properly. Will give them more business in the future.

Lisa was very pleasant to work with. Very friendly and made sure all of my needs was taking care of! Wonderful customer service!!! Thanks so much Lisa!!!!

Lisa has awesome customer service great with communication and she definitely will get you together on the best unit possible

First I would like to brag on the employees at this place. They are very nice, and friendly. Especially Lisa. She was a god send for me. She went above and beyo… Read More

First I would like to brag on the employees at this place. They are very nice, and friendly. Especially Lisa. She was a god send for me. She went above and beyond to assist me when I needed help. Also it’s very clean here. Great prices, and easy access.

Marcia did a great job assisting us today with a concern I had over an accidental purchase she easily assisted us to make the right transfer. She was profession… Read More

Marcia did a great job assisting us today with a concern I had over an accidental purchase she easily assisted us to make the right transfer. She was professional, patient, and helpful with our request.

Awesome experience. Lisa at the Rex location showed us what excellent customer service look like. Check her out…Lisa Rock!!

I came in, was helped, seen my unit and filled out paperwork in less than 20 minutes! Marcia was amazing and knowledgeable of the units and what is offered.

Clean facilities and great staff! Never had an issue with my unit which was used for almost 2 years. Prices are a little expensive but you get what you pay for.

Very easy to secure my unit completely online. When I did need to call and speak to someone, they were informative and polite. Marcia was especially helpful tod… Read More

Very easy to secure my unit completely online. When I did need to call and speak to someone, they were informative and polite. Marcia was especially helpful today when I went to officially see the unit and finalize things for my upcoming move. I definitely feel I made a great choice picking Metro for my storage needs!

It was really easy and simple to get my storage unit Lisa was there perfect person to help me get my unit Thanks y’all so much

Lisa at the Rex, GA is absolutely the Bees Kness of Customer Service. She is courteous, professional, insightful and extremely intelligent. Lisa was helpful wi… Read More

Lisa at the Rex, GA is absolutely the Bees Kness of Customer Service. She is courteous, professional, insightful and extremely intelligent. Lisa was helpful with addressing all of payment and storage questions. If we has a industry full if Lisa’s, we would have no CS problems at all.

Lisa is a great customer service representative. She graciously walk me through this lovely experience

Great customer service. Lisa really made my experience Great! And process quick and easy.

Lisa was the best. Very attentive and welcoming. She handled me fast and it was an overall great experience.

Dealt with Lisa during the lease process and she was AMAZING! Great customer service skills and nice. She saw that my birthday had passed and asked me about my … Read More

Dealt with Lisa during the lease process and she was AMAZING! Great customer service skills and nice. She saw that my birthday had passed and asked me about my celebration which made me feel good bc she was attentive to small details. I would definitely recommend anyone to talk to her when it comes from leasing from this place.

Lisa was amazing at helping me find the right size unit for what I needed. She was very polite and friendly. She definitely is the reason I decided to get my un… Read More

Lisa was amazing at helping me find the right size unit for what I needed. She was very polite and friendly. She definitely is the reason I decided to get my unit here.

MY EXPERIENCE WITH METRO SELF STORAGE WAS ABSOLUTELY THE BEST. THEY WERE PARTICULARLY UNDERSTANDING, COOPERATIVE, AND ACCOMMODATING AT THE ONSET OF COVID-19,… Read More

MY EXPERIENCE WITH METRO SELF STORAGE WAS ABSOLUTELY THE BEST. THEY WERE PARTICULARLY UNDERSTANDING, COOPERATIVE, AND ACCOMMODATING AT THE ONSET OF COVID-19, WHEN THE WORLD SHUT DOWN AND MONEY WAS SCARCE. LISA IS THE CONSUMMATE PROFESSIONAL. HER DISPOSITION IS ALWAYS PLEASANT. I REMEMBER BEING AT THE FACILITY RECENTLY AND NOTICED THAT LISA WAS OUT AND ABOUT THE PROPERTY. LISA GREETED ME, AND ASKED IF EVERYTHING WAS GOING WELL. I CASUALLY REQUESTED SOMETHING, AND FORGOT ABOUT IT ONLY TO REALIZE DAYS LATER LISA HAD TAKEN CARE OF THE MATTER. NEEDLESS TO SAY, LISA REPRESENTS THIS ORGANIZATION WELL. THIS IS DEFINITELY A FIVE STAR SITUATION. I’D BE DELIGHTED TO RECOMMEND METRO SELF STORAGE TO ANYONE.

Mrs. Lisa was very helpful with the process of listing a unit.. She gave me wonderful customer service, and that’s something that I haven’t received in awhi… Read More

Mrs. Lisa was very helpful with the process of listing a unit.. She gave me wonderful customer service, and that’s something that I haven’t received in awhile from companies. Thank you Metro self Storage for a Great experience.

Marcia did an amazing job working with me in finding a unit that best fits my needs. Highly recommended. Thanks again!

Had to rent 2 units for 1 month at Metro Storage and the property manager, Lisa, was amazing to work with! She was very helpful, thorough and responsive to all … Read More

Had to rent 2 units for 1 month at Metro Storage and the property manager, Lisa, was amazing to work with! She was very helpful, thorough and responsive to all my questions. Beyond the great service the storage was clean, well lit at night and I always felt safe there. I highly recommend this location for self storage.

Very pleasant experience. Lisa was quick, clear, informative, and welcoming. The facility is pristine. The units are spacious and very competitive. Access is ve… Read More

Very pleasant experience. Lisa was quick, clear, informative, and welcoming. The facility is pristine. The units are spacious and very competitive. Access is very accommodating. I feel comfortable storing my entire house there.

Lisa is Awesome and she explains everything to you and make sure you picking the right storage..

Lisa was very nice and informative, she helped me a lot and made me feel comfortable with this being my first time having to move my furniture in a storage unit… Read More

Lisa was very nice and informative, she helped me a lot and made me feel comfortable with this being my first time having to move my furniture in a storage unit. She was very detailed and left no information out. Thanks again

Lisa was very nice and informative, she helped me a lot and made me feel comfortable with this being my first time having to move my furniture in a storage unit… Read More

Lisa was very nice and informative, she helped me a lot and made me feel comfortable with this being my first time having to move my furniture in a storage unit. She was very detailed and left no information out. Thanks again

I reserved a unit online and in less than 30 minutes after Marcia gave me a call. She asked what I was needing to store and about how much space I was going to … Read More

I reserved a unit online and in less than 30 minutes after Marcia gave me a call. She asked what I was needing to store and about how much space I was going to need. She assured me that the unit I selected would be more than enough space. With her quick response to my online reservation. I headed down along with my aunt to check out the unit that day and closed on it as well. Marcia was very sweet and professional.

For a week I have been looking around for a place to park my box truck close to Ellenwood Ga. I Came across Metro storage, which I have been trying to talk myse… Read More

For a week I have been looking around for a place to park my box truck close to Ellenwood Ga. I Came across Metro storage, which I have been trying to talk myself out of, because it was not in the direction towards Gwinnett county. But God has a way of making things work out the way it needs to be and not for what I wanted. So I decided to go with Metro Storage and Marcie?and Lisa?was a blessing in disguise (who knew). After a rough week with work and trying to find parking. These “Young” Ladies made me feel like family. Their level of customer service is a reason why I’m giving Metro Storage five stars. I am so happy that you all save that last spot for me. Thank you ladies and please keep up with great work. ???

I just had to take the moment to say that my experience at this location of Metro storage in Rex Georgia was one of the best experiences I had dealing with any … Read More

I just had to take the moment to say that my experience at this location of Metro storage in Rex Georgia was one of the best experiences I had dealing with any other storage business I’ve ever dealt with there were two associates that helped me out a great deal Miss Marcia Was very helpful in getting me all the information that I need it to complete the application when she took the time to point everything out to me all with a smile even though it was close to closing she was still very helpful I truly appreciate your patience and the efforts that was put out by you so again thank you thank you thank you a lot of stress relief so whatever you guys are doing as far as your training with your people keep up the good work great job she’s definitely an asset to your location and Business. Also like to add thank you Miss Lisa for your service with a smile you guys get 5 ?????????? From me

Lisa was a great help I will recommend her to anymore

Excellent customer service by Lisa easy process went above and beyond.

Ms. Lisa was very nice and made my experience wonderful…

Lisa was very nice and very helpful with all my questions.. highly recommend!!!!!

Lashaunda was great and swift in helping me find a storage unit!

Lashunda was awesome! She’s very nice, intelligent, and knowledgeable! She has made my second experience at Metro Self Storage even better.

I came in to view a 10×15 storage unit and was helped by the young lady at the front desk, I think her name was LaShonda. She greeted me and answered all questi… Read More

I came in to view a 10×15 storage unit and was helped by the young lady at the front desk, I think her name was LaShonda. She greeted me and answered all questions I had. Thank You for being very helpful and nice.

Lashunda was very help in the process of renting a storage unit. She was friendly with a nice attitude. Her customer service was excellent!

Lashunda have wonderful service! She was patient and very knowledgeable. She walked me to a total of 3 units I wanted to view. She also looked up her sister loc… Read More

Lashunda have wonderful service! She was patient and very knowledgeable. She walked me to a total of 3 units I wanted to view. She also looked up her sister location for me to check for a bigger unit I inquired about. When I say she was outstanding with a great attitude. Thank you for your service and for showing you enjoy your job and what you do.

Lashunda have wonderful service! She was patient and very knowledgeable. She walked me to a total of 3 units I wanted to view. She also looked up her sister loc… Read More

Lashunda have wonderful service! She was patient and very knowledgeable. She walked me to a total of 3 units I wanted to view. She also looked up her sister location for me to check for a bigger unit I inquired about. When I say she was outstanding with a great attitude. Thank you for your service and for showing you enjoy your job and what you do.

Great customer service and very clean facility. Lisa is very friendly and knowledgeable!

My experience at Metro Self Storage was excellent, both of the sale reps l worked with were very kind and explained the process clear and precise. The facilit… Read More

My experience at Metro Self Storage was excellent, both of the sale reps l worked with were very kind and explained the process clear and precise. The facility is clean and has a 24hrs security surveillance in place, which give you a piece of mind. Great cumtomer service which l appreciated. Thanks Omar and Kim.

Rented before in the past and what brought me back was that the customer service experience is awesome. I was welcome back by Santresia. I think she’s awesome… Read More

Rented before in the past and what brought me back was that the customer service experience is awesome. I was welcome back by Santresia. I think she’s awesome. Thanks

This facility is very clean and the staff is super nice. When I came in to see my options Ms. Lisa took her time with me and made sure I got exactly what I nee… Read More

This facility is very clean and the staff is super nice. When I came in to see my options Ms. Lisa took her time with me and made sure I got exactly what I needed.

Walked in looking for storage and walked out happy with keys in my hands. Fast and friendly service. Santresia helped me today and she was good!

Great, fast and friendly service provided by Santresia. Property nice and clean, move in ready. I’m very satisfied!

Santresia helped me today and she was really good! Very knowledgeable and informative. I’m happy i choose Metro Storage today.

Santresia and Lisa were the best customer service yet. They worked hard to make sure i was happy and all my storage needs were met. Thanks ladies ???

Santresia was a joy to work with! I’m so happy that I ventured into that location. She was patient, kind, and explained all the details of the rental. The grou… Read More

Santresia was a joy to work with! I’m so happy that I ventured into that location. She was patient, kind, and explained all the details of the rental. The grounds were immaculate and all COVID-19 safety protocols were in place. I would highly recommend this location!

Shantresia was such a big help. She walked me through all of the steps and made the process so much easier and pleasurable. I couldn’t have done this without … Read More

Shantresia was such a big help. She walked me through all of the steps and made the process so much easier and pleasurable. I couldn’t have done this without her!

I needed a storage today. I chose Metro Self Storage and was assisted by a Beautiful, lovely lady name Santresia who made my storage renting experience wonderfu… Read More

I needed a storage today. I chose Metro Self Storage and was assisted by a Beautiful, lovely lady name Santresia who made my storage renting experience wonderful! I’m happy to be a customer of Metro Self Storage. Thank you!

Very pleased and satisfied with my service today. The manager was very helpful and knowledgeable about the storage business. I’m happy I choose Metro Storage t… Read More

Very pleased and satisfied with my service today. The manager was very helpful and knowledgeable about the storage business. I’m happy I choose Metro Storage today.

Had a wonderful and excellent customer service. The ladies that help me establish a rental storage were very professional and comforting. Metro Self Storage sho… Read More

Had a wonderful and excellent customer service. The ladies that help me establish a rental storage were very professional and comforting. Metro Self Storage should be glad to have these 2 ladies with there company for years to come. I had experience with other storage companies and most representative are not professional.

I mistakenly moved into unit D-3 instead of C-3. Both are the same size, and I had a promotional 50% off for three months. When I reported the error, the compan… Read More

I mistakenly moved into unit D-3 instead of C-3. Both are the same size, and I had a promotional 50% off for three months. When I reported the error, the company insisted I pay full price for D-3 instead of adjusting the contract. This caused significant inconvenience as I had to move everything to C-3. which was on the contract. I take full responsibility in the mistake I made. The company’s policy prevented the manager from resolving this simply, by changing one letter, a C into a D (same size unit). I won’t rent from them again due to the poor service of the company, NOT the fault of the manager there, it is the fault of the company itself, the manager was nice, it was totally out of her hands, she could not perform her job because of the company itself having such a terrible system to operate from.

I “had” been a tenant for 10+ years at this Metro Storage facility in Rex, GA, renting an indoor/climate controlled unit, but now I’m not as of 12/27/2023! I h… Read More

I “had” been a tenant for 10+ years at this Metro Storage facility in Rex, GA, renting an indoor/climate controlled unit, but now I’m not as of 12/27/2023! I have NEVER been more disappointed with a business as I am with this one! Here’s the story. On August 21, 2023, Monday night around 8:00 pm I was notified by text that my unit had been broken into. This was 2 DAYS LATER after it actually happened, which was on the 19th! So, I went over to see if I could secure the gate and I could since my lock wasn’t cut and evidently the brace/bracket had been replaced. In September I took 2 days of vacation to go through and reorganize what was left and get rid of damaged and broken items. I had been storing all of my things from a 3-bedroom duplex since I had moved to Atlanta. It seemed that the thieves only had time to go through my things on the left side of the unit. I was told that they were beefing up security and there was a security guard onsite. I filed a claim since I only had the tenant’s insurance and it was paid and I thought that was the end of it. On October 29, 2023, Sunday morning, I went to my unit to get something and it looked intact as normal, but when I tried to open the gate, something was up against it and I knew that I hadn’t stacked anything where it should have fallen over. When I was able to open it, I found that it had been ramshacked! I was shocked and was trying to figure out how someone could have gotten into it without cutting the lock because there were no signs of entry!! I called the after-hours number and let the person know what happened and of course the first thing she asked me was “how did someone get in?!” I told her, “Hell, I DON’T KNOW! Isn’t that what the cameras are for?” So, she said she would call the manager. I waited for about 10 minutes and no one called me, so I called the after-hours number back again and this time she said she would call the District Manager. I waited about another 15 minutes and called yet again since NO ONE HAD CALLED ME BACK and she said that since they were closed, it would probably be tomorrow (Monday) when someone would get in touch with me! I left and had to wait until Monday to speak to someone. ~ TO BE CONTINUED…..~

A little pricy in my opinion, but the units were nice and the customer service was great! Marcia was super helpful and kind. UPDATE: my unit was affected by a … Read More

A little pricy in my opinion, but the units were nice and the customer service was great! Marcia was super helpful and kind. UPDATE: my unit was affected by a burglary of multiple units on 8/19/23, I was not notified of the break in until 8/21/23 at 7:55pm. My rent for my unit is due on the 22nd. My first thought was to immediately remove my belongings, most of my designer bags were stolen and coverage only goes up to $5000, so I took a huge loss. I expressed this and was told the district manager was being contacted for affected tenants to receive a month free, the ONLY reason I left my belongings here. It has been weeks and there is no update, now I am being told I must pay the full month rent in order to move my belongings. We were notified late, latches weren’t secured for over a week so items were left vulnerable, and they are forcing me to pay a full month because apparently the district manager will not respond. So my only options are pay the full month and pray for a refund that will likely never come, or continue to pay a higher rate than competitors to be ignored by higher ups and what I now consider to be an unsafe facility. Absolutely ridiculous, the in store staff is nice, but I wouldn’t recommend trusting this corporation with your belongings. Nice isn’t good enough when we cannot get results at a higher level. Extreme disappointment.

I would not use this place, they left the gate open for 6 weeks, parts they said…then my unit was broken into. They took another day to let me in. Don’t rent… Read More

I would not use this place, they left the gate open for 6 weeks, parts they said…then my unit was broken into. They took another day to let me in. Don’t rent here.

My experience was less than subpar. No one called me from the facility to give me access to my unit so I never actually moved in. See the manager but she didn�… Read More

My experience was less than subpar. No one called me from the facility to give me access to my unit so I never actually moved in. See the manager but she didn’t speak or say anything when I got there because it was 15 min after closing. The online rep told me I couldn’t get a refund through him, but didn’t relay to me that he could request one by sending a message to the site. He requested a refund on my behalf after I told him that I would just go by when they opened the next day and figure it out. The next morning I saw what looked to be another charged and a move out email. I never moved in because I wasn’t given access. It turned out to be a partial refund because they said I rented for a day although I didn’t even have a gate code to access the unit. Again, I got no call from anyone on the site. I had to call cs and they send a message so that someone would call. I still haven’t talked to upper management nor have I gotten a full refund.