Customer service was excellent. Joe did a great job! Would recommend

Joe was great helping me secure a spot. Answered all my questions. Todd also extremely helpful to identify the best space for me. Thank you for a positive expe… Read More

Joe was great helping me secure a spot. Answered all my questions. Todd also extremely helpful to identify the best space for me. Thank you for a positive experience and easy transaction.

Joe did a great job helping me out with our winter storage. Plan on being back next winter. Very clean and safe facility for storage.

Joe and Todd are phenomenal managers. Incredibly well run place. Highly recommended.

Very easy to do business here. Todd and Joe were friendly and professional. The unit was clean and easy to access. Thank you!

All the staff at Metro Self Storage in Palatine has always been very helpful, polite and professional. The building and storage is always clean & well maintaine… Read More

All the staff at Metro Self Storage in Palatine has always been very helpful, polite and professional. The building and storage is always clean & well maintained. I would like to personally thank Joe at the front desk for providing excellent customer service. I would highly recommend Metro Self Storage for any of your storage needs.

Lost the key to the unit and Joe and Todd were able to cut the old one off and sold me a new one quickly. I didn’t even loose any time!

The staff was extremely responsive and courteous in helping me with my rental unit, and I would strongly recommend this location to anyone in the future!

Great experience. Clean, secure space. Todd has always been very helpful.

Very nice people in the place, very friendly, and they even do sweeps to check locks letting me know ours was unlocked, genuine lifesavers ??

Joe in Metro’s Palatine Illinois did a great job today in helping me to set up our online account. Everyone in this office has been very helpful in getting our… Read More

Joe in Metro’s Palatine Illinois did a great job today in helping me to set up our online account. Everyone in this office has been very helpful in getting our storage units set up, buying supplies and paying our bills. It’s a great facility… Clean and organized and very accessible. We’re very happy! Annie Farrell, Annie’s Resale for the World, Rolling Meadows, Il

We are very happy with our decision to rent a unit at Metro. The facility is the cleanest around and the customer service was excellent. Todd at Metro helped us… Read More

We are very happy with our decision to rent a unit at Metro. The facility is the cleanest around and the customer service was excellent. Todd at Metro helped us through the process with ease. Todd was great and I highly recommend.

Joe was great helping me get my autopay working again. I had forgotten to update my account with my new card number. Thanks Joe, for helping me avoid a late fee… Read More

Joe was great helping me get my autopay working again. I had forgotten to update my account with my new card number. Thanks Joe, for helping me avoid a late fee and quickly handling this.

Joe is awesome! I didn’t realize that my autopay had a glitch and I hadn’t paid yet for the month. Joe noticed it and gave me a call a couple days before th… Read More

Joe is awesome! I didn’t realize that my autopay had a glitch and I hadn’t paid yet for the month. Joe noticed it and gave me a call a couple days before the payment was due and helped me get autopay back up and running. He saved me some money in late fees!

This place is awesome! The facility is clean and has climate control. I have used Metro for years and advise anyone who wants a secure storage unit to use Metr… Read More

This place is awesome! The facility is clean and has climate control. I have used Metro for years and advise anyone who wants a secure storage unit to use Metro. Joe and Matt are professional and very helpful. Never had any issues. Great customer service!

All the staff at Metro Self Storage in Palatine has always been very helpful, polite and professional. The building and storage area was always clean & well mai… Read More

All the staff at Metro Self Storage in Palatine has always been very helpful, polite and professional. The building and storage area was always clean & well maintained. I would like to personally thank Joe at the front desk for making my move out very smooth and hassle free. I would highly recommend Metro Self Storage for any of your storage needs.

Very friendly staff met Joe, super nice guy very helpful always clean!

Great service from Joe with opening my new unit!

I have rented a locker at this facility for years. The staff is amazing – very polite, knowledgeable and professional. The facility is very clean and well mai… Read More

I have rented a locker at this facility for years. The staff is amazing – very polite, knowledgeable and professional. The facility is very clean and well maintained. Highly recommended.

Wendy was great and very helpful super easy and fast move in definitely will recommend this facility

Very clean facility. Joe and Todd were very helpful and the process to rent was very quick.

Joe and Todd provide very good customer service. Their facility is always clean, and I always feel safe there no matter the time of day. Thank you.

It’s always a good experience working with Wendy. She’s helpful and works with you. Summer and Jody Borge.

Such a wonderful storage center. The place is clean and the staff is friendly. Wendy helped me pick the perfect unit and I couldn’t be happier.

I signed up last Saturday for one of their storage units. I was assisted by Wendy, I just want to say that she has been helpful, friendly, and accommodating thr… Read More

I signed up last Saturday for one of their storage units. I was assisted by Wendy, I just want to say that she has been helpful, friendly, and accommodating throughout the process of making sure the storage unit that I’m getting is what I need. She is awesome!….I highly recommend this place.

Easy signup and autopay billing, clean, dry, storage and friendly service. Access and loading was always available. Worked great!

Metro self storage in Oakbrook Terrace is great place I found to store my motorcycle! Great prices and harmony is awesome great customer service! Highly recomme… Read More

Metro self storage in Oakbrook Terrace is great place I found to store my motorcycle! Great prices and harmony is awesome great customer service! Highly recommend this to anyone looking for storage!!! ?

Joe did a great job helping me. Easy & smooth. signed & have the papers in less than 30 mins. Thank you very much for all the help.

Been storing here for years. I’m pretty absentminded so I end up late on my bill sometimes, but they can always get me squared away pretty quick and smooth. … Read More

Been storing here for years. I’m pretty absentminded so I end up late on my bill sometimes, but they can always get me squared away pretty quick and smooth. The one guy who works several locations is particularly helpful, unfortunately I forgot his name. Maybe I can edit it in later.

I have been a customer for many years and would not think of using another facility. This facility is very clean, secure, and everyone I have dealt with has be… Read More

I have been a customer for many years and would not think of using another facility. This facility is very clean, secure, and everyone I have dealt with has been knowledgeable and professional. Most recently, I spoke with Joe, who was extremely helpful to me.

Professional, courteous, clean… That’s just the start of it. Joe was prompt with answering any questions I had, and I am certain my belongings and future busi… Read More

Professional, courteous, clean… That’s just the start of it. Joe was prompt with answering any questions I had, and I am certain my belongings and future business with them is on very good hands!

I’ve been very happy with the service I’ve received from metro storage. Today, Joe was very helpful getting me thru the gate since I forgot how to get in. He al… Read More

I’ve been very happy with the service I’ve received from metro storage. Today, Joe was very helpful getting me thru the gate since I forgot how to get in. He also set me up with autopay. Thanks Joe!

The guys at Metro Storage in Palatine are fantastic! Todd and Joe both were accommodating and made the rental process very easy. Even though the main entrance d… Read More

The guys at Metro Storage in Palatine are fantastic! Todd and Joe both were accommodating and made the rental process very easy. Even though the main entrance doors were out of commission due to an incident, it was easy to move into the impeccably-kept facilities. I recommend this storage facility to anyone looking for a clean, safe, easy-to-use facility.

This storage unit business is a clean, temperature controlled, and easily accessible self storage unit. The office staff is friendly, extremely helpful and very… Read More

This storage unit business is a clean, temperature controlled, and easily accessible self storage unit. The office staff is friendly, extremely helpful and very informative when answering the questions regarding your storage. I highly recommend this establishment!

Joe was extremely helpful. He welcomed us and showed us the unit. Explained all the details and offers. We walked out with a rented unit. Best experience. Five … Read More

Joe was extremely helpful. He welcomed us and showed us the unit. Explained all the details and offers. We walked out with a rented unit. Best experience. Five stars easy

Great storage place. Clean and well maintained. Everyone I’ve been in contact with has always been courteous and efficient.

This is the great Place to store all your belongings. Joe was super Amazing today helping me and my Friend finding the best storage for us,and few years ago the… Read More

This is the great Place to store all your belongings. Joe was super Amazing today helping me and my Friend finding the best storage for us,and few years ago the Men name Tod was so Amazing helping me with the storage I was looking for. I will recommend Metro Self Storage to my friends and family always ?? the best team. Thank you Abby C.

This was my first time using a storage unit. Joe and Todd made it easy and convenient. I’d recommend this place to anyone who needs a storage unit.

I had an outstanding experience with both the manager of the Lake Bluff facility and Joe who finalized my rental agreement. Both took time to explain to me the… Read More

I had an outstanding experience with both the manager of the Lake Bluff facility and Joe who finalized my rental agreement. Both took time to explain to me the conditions under which the unit was rented and how to access the unit. Both were extremely polite and helpful in their suggestions. I was very impressed with the treatment I received.

Storing a car for winter for at least the fourth year. Todd and Joe are great! Fast sign in for repeat rental customers.

Excellent experience. Patrick and Joel helped us smoothly transition from a larger to a smaller unit. Great service thanks.

This is such a wonderfully run facility. I hit so many hiccups in my moving process and needed a last minute solution to store my belongings. I worked with Joe … Read More

This is such a wonderfully run facility. I hit so many hiccups in my moving process and needed a last minute solution to store my belongings. I worked with Joe White who was incredibly helpful and made the process so much smoother. Thank you Joe – you saved the day!!

Metro is such a great place to store my belongings. The staff is friendly and it’s a great price. I am a person who has a lot of questions and Joe is always s… Read More

Metro is such a great place to store my belongings. The staff is friendly and it’s a great price. I am a person who has a lot of questions and Joe is always so helpful when I need something. Would recommend.

The staff was great and helpful. No problems getting signed up, and into the storage space. I highly recommend this place.

Friendly and helpful customer service! Todd and Joe are great. Clean and maintained location as well. The only downfall is pricing is high.

Joe was very helpful in making my move easy and stress free. I definitely recommend Metro Self Storage! Thanks for all the help Joe!

Todd and Joe were very patient with me and answered all my questions when I was inquiring about storage units. Joe, again, was very helpful when I went to the o… Read More

Todd and Joe were very patient with me and answered all my questions when I was inquiring about storage units. Joe, again, was very helpful when I went to the office to rent my unit and he made me feel comfortable in my decision. He showed me my unit and took me back a second time to show me how the lock works. I am so pleased with the service I have received and the facility on Colfax in Palatine. Thanks Joe!!!!

Metro Storage in Palatine was great. I rented at 5’x10’ first floor indoor unit. The facility was very clean and the front desk staff is friendly and quick … Read More

Metro Storage in Palatine was great. I rented at 5’x10’ first floor indoor unit. The facility was very clean and the front desk staff is friendly and quick to respond.

Joe was helpful in my decision about a storage space, even willing to show me different sizes and locations. Once seeing the space, I went with exterior access … Read More

Joe was helpful in my decision about a storage space, even willing to show me different sizes and locations. Once seeing the space, I went with exterior access as our use will be multiple drop offs. All the details were straight forward.

Great place good service. Joe always takes good care of. Nice clean safe place.

Joe was very helpful. He showed us around the entire facility, different units, where the elevator was, where to park, where the washroom was, where are the doc… Read More

Joe was very helpful. He showed us around the entire facility, different units, where the elevator was, where to park, where the washroom was, where are the dock was, everything! We also got a great Internet rate. Couldn’t be happier.

This storage unit is really close to my house and I’m so glad it’s there. Joe was super helpful when I first was looking for a unit. The price is very reaso… Read More

This storage unit is really close to my house and I’m so glad it’s there. Joe was super helpful when I first was looking for a unit. The price is very reasonable for the location. Would definitely recommend this place for any storage needs.

Joe was very helpful to me and showed me around the property to make sure I’m happy about the space rented.

I usually go in to pay my bill when Joe is on duty. He’s really a great guy, always tells me when both units are due and when a late fee will be added. Very … Read More

I usually go in to pay my bill when Joe is on duty. He’s really a great guy, always tells me when both units are due and when a late fee will be added. Very polite and helpful !!

I got my storage space with very little effort. I dealt with Joe at the 520 Colfax facility in Palatine. He was extremely knowledgeable, helpful and professiona… Read More

I got my storage space with very little effort. I dealt with Joe at the 520 Colfax facility in Palatine. He was extremely knowledgeable, helpful and professional.

Nice & clean facility! Joel is always pleasant & has great customer service. Would highly recommend!!

Todd and Joe were most helpful in answering our questions, choosing the right size unit & assisting with the sign-up. During a stressful time, we were grateful… Read More

Todd and Joe were most helpful in answering our questions, choosing the right size unit & assisting with the sign-up. During a stressful time, we were grateful for their kindness too!

I love how clean they are and everyone is so nice, thank you for everything.

Joe in the main office was very helpful. Gave me a tour of the facility. He clearly explained what I need to know and he was very pleasant to work with.

I had an exceptional experience. Easy, perfectly sized, located storage. Safe, clean, climate controlled! Absolutely recommend for ANY storage needs! Thank YOU … Read More

I had an exceptional experience. Easy, perfectly sized, located storage. Safe, clean, climate controlled! Absolutely recommend for ANY storage needs! Thank YOU Todd (manager) for your service!

Very friendly, knowledgeable staff. Clean facility.

Joe was super friendly and helpful and Listed the options available to us. The facility is immaculate and I feel my items will be safe and secure. Great experi… Read More

Joe was super friendly and helpful and Listed the options available to us. The facility is immaculate and I feel my items will be safe and secure. Great experience.

Todd is an amazing communicator and meant my Storage needs to the fullest. Great service, give that guy a raise!

Staff was very helpful. Easy process

Metro Self Storage is a great company to use if you need storage space. The staff at the Palatine location is staffed with friendly and competent employees. Th… Read More

Metro Self Storage is a great company to use if you need storage space. The staff at the Palatine location is staffed with friendly and competent employees. They walk you through the contract explaining everything it says. The general manager has several years of experience and doesn’t try to push you into a size unit you don’t need. The property and units are are well maintained. We have no complaints and recommend using them.

Good place

The manager Todd was great!!

Chris was so friendly, courteous and helpful when I signed up for a storage unit today. He has great customer service skills and was knowledgeable and was able… Read More

Chris was so friendly, courteous and helpful when I signed up for a storage unit today. He has great customer service skills and was knowledgeable and was able to answer all of my questions. I had a good experience today.

Your staff at the office (Todd) was very courteous and explained every step kindly.

Needed short term storage and chose Metro in Palatine. From start to finish it was a fantastic experience. Beginning with Dusty in the office being friendly, in… Read More

Needed short term storage and chose Metro in Palatine. From start to finish it was a fantastic experience. Beginning with Dusty in the office being friendly, informative, helpful in choosing a unit, holding the one I wanted for a few days and always available to answer questions through to moving out a few months later. The facility is clean, easy to get in and out, well lit and hours are convenient. And if you leave a message – they actually call you back! I forget his coworkers name, but she was wonderful as well. I’d use Metro Storage again without question.

great experience here. no issues with my unit. my only real complaint is that you can’t get in after 9:00pm. (unless you’re lucky enough to sneak in behind s… Read More

great experience here. no issues with my unit. my only real complaint is that you can’t get in after 9:00pm. (unless you’re lucky enough to sneak in behind someone who is grandfathered in with 24 hour access) pricing was competitive when I signed up, and I think I only had one rate hike over the year+ that I was there.

Joe assisted me for my move in process. He was great. Only giving 4 stars do to a few maintenance issues. Hopefully can be fixed soon.

Very good storage and Joe was professional and friendly. Wonderful experience

The intake coordinator—she was kind, professional and patient. All which are refreshing and welcomed attributes during a stressful move. I wish I could rememb… Read More

The intake coordinator—she was kind, professional and patient. All which are refreshing and welcomed attributes during a stressful move. I wish I could remember her name —she was terrific. Todd is equally as good ?

I love this place. The location is great and the easy access to my storage has been a game changer for me. The facility is always clean and I love how well lit … Read More

I love this place. The location is great and the easy access to my storage has been a game changer for me. The facility is always clean and I love how well lit the place is. I have had some issues with a couple of team members when it comes to communication. I have been accused of accessing the facility when I was locked out and when I made a suggestion about the keypad, the response towards me was negative. Sometimes I call every month with the same questions and when I call, you can tell they are not happy to speak with me, I guess I call to much. I hope the customer service towards me can change but, even if it doesn’t I LOVE MY STORAGE.

Guy working there threw a hissy fit about me not wearing a mask when I was fully vaccinated and trying to pay my bill. What happened to following the science? F… Read More

Guy working there threw a hissy fit about me not wearing a mask when I was fully vaccinated and trying to pay my bill. What happened to following the science? Few week later they changed their policy once the CDC changed their guidelines. No more complaints about no mask? Hmm guess the vaccines magically started working once the CDC said so. Other then that the place is fine. Nice and clean. No issues. Staff have otherwise been great, especially one guy who didnt normally work at the location and was very friendly and had a nice chat with.

Worst possible place to rent. Climate control is 40 degrees. Tod is a spaz and unprofessional. Trying to evict for having a drumset inside the unit. Giant Man-c… Read More

Worst possible place to rent. Climate control is 40 degrees. Tod is a spaz and unprofessional. Trying to evict for having a drumset inside the unit. Giant Man-child running the facility.

***DO NOT RENT HERE!!!*** I just had the worst experience ever with the manager, Todd, and police were called. He locked us out of our storage unit because my b… Read More

***DO NOT RENT HERE!!!*** I just had the worst experience ever with the manager, Todd, and police were called. He locked us out of our storage unit because my boyfriend was “playing drums” in the unit. (Btw he was tuning the drum set). Instead of talking to us, and asking us nicely not to play drums in the unit he became enraged and screamed and threatened my boyfriend. The next morning, we went to check our stuff and we were locked out. Police had to come to tell him to open up the unit. Do not rent here! Such a wonderful storage center. The place is clean and the staff is friendly. Wendy helped me pick the perfect unit and I couldn’t be happier.